Account Supervisor

Job Description

  Strategic Planning & Thought Leadership  

• Translate client goals into strategic creative solutions that grow our clients’ brands day to day. 

• Develop a deep understanding of our clients’ business and competitive set, and consistently identify new, innovative opportunities based on marketplace trends and brand alignment. 

• Collaborate with Director to drive and elevate the work on individual client projects or AOR engagements to exceed client expectations, and identify opportunities to expand scope, bringing these opportunities to Brand Director and/or VP. 

• Contribute to the creation and execution of innovative strategy, creative, production, and reporting, employing best practices, historic learnings, and marketplace expertise: 

• Become familiar with the expertise of activation teams to build an understanding of how to resource and approach new client campaigns and/or challenges 

• Lead or support on kickoffs and briefings, allowing all teams to produce campaign components seamlessly 

• Oversee the development and maintenance of timelines, deadlines, processes and integration points for all projects 

• Proactively manage client and internal team expectations and education 

• Facilitate the delivery of timely reports with relevant activation teams and provide thoughtful strategic analysis 

• Ensure key learnings are implemented in future work 

• Identify opportunities for effective and persuasive POVs that distill complex industry topics, facilitating innovation and thought leadership. Collaborate with senior team members  on development and delivery of POVs where appropriate. 

• Effectively tap into and evangelize Blue Hour resources/tools and collaborate with partners to facilitate insight-driven client creative solutions. 

Relationship Development  

• Own day-to-day client relationship on individual projects and AOR engagements, ensures client satisfaction, growth, retention and exceptional experience in all client/agency interaction. 

• Foster a collaborative and integrated work environment across adjacent Blue Hour teams (creative, talent, etc.), external partners, and Horizon Media teams, unlocking effective ways of working. 

• Enable successful new client relationships and internal project teams: 

• Oversee a successful client onboarding process to ensure client satisfaction. 

• Uncover, distill, and convey relevant client information to enable the success of internal activation teams. 

Business Growth   

• Support on new business opportunities and proposal development 

• Strategically identify and persuasively serve up incremental solutions/capabilities to drive organic growth 

• Manage and oversee account/project profitability including: 

• Effectively forecasting and pre-close reporting 

• Manage scope efficiency throughout the project, keeping leadership informed by proactively communicating and offering up effective solutions to bring to clients and stakeholders