Airport Assistant Director- Parking & Ground Transportation Stakeholder Engagement and Permitting

Salary range: $106,801-$128,000 Posting expires: December 17, 2024   General Description and Classification Standards  Advises the Sr. Director of Parking & Ground Transportation and provides extensive knowledge and recommendations on Parking and Ground Transportation Operational Management and Contractor Oversight with a specific focus in Stakeholder Engagement and Permitting. This is a professional position requiring experience in the areas of Business Administration, Customer Service, and Stakeholder Relationship Management.
  The Assistant Director implements operating policies and procedures, plans, and manages budgets, directs permitting operations, develops leadership and technical talent, develops and implements capital projects, and monitors and measures performance of the permitting functions of the Department to ensure efficiency and effectiveness.
  Essential Duties & Responsibilities (These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned).
  • Provides strategy and policy recommendations to the Sr. Director and Sr. Leadership regarding Parking & Ground Transportation Permitting and Stakeholder Engagement. • Acts on behalf of the Sr. Director to manage the day-to-day stakeholder communications, customer experience, and permitting functions of the Department, including trend analysis, revenue generation, and permitting process. • Makes day-to-day decisions on matters not requiring approval from the Sr. Director where needed or on behalf of the Sr. Director as necessary • Oversees the Stakeholder Engagement and Permitting team within the Parking & Ground Transportation Division • Takes responsibility for the effectiveness and efficiency of communications, the customer experience, and permitting, intervening as and when required, to ensure that key objectives are met • Proper understanding and application of Atlanta City Ordinance, legislative processes, and regulatory policies used to conduct business within the City of Atlanta and/or Department of Aviation. • Promotes a culture of innovation, service and value  • May perform other duties as assigned.
  Knowledge, Skills, And Abilities • Comprehensive knowledge of the modern principles of public administration as they apply to parking and transportation or permitting. • Proven ability to establish and maintain effective working relationships within and outside the City, with vendors, employees and the general public. • Ability to build partnerships with stakeholders internally and external to the organization. • Ability to listen, communicate effectively and speak persuasively with individuals, groups and stakeholders • Ability to make decisions that are fair and impartial. • Keen ability to grasp and interpret parking & ground transportation systems and data, reports and apply for trend analysis and revenue optimization. • Develops and manages annual capital and operation budgets. • Responsible for oversight of all permitting in ground transportation modes, managing stakeholder relationships and customer experience.
  QUALIFICATIONS AND EDUCATION REQUIREMENTS • Bachelor’s degree in Public Administration, Business/Fiscal Management or related discipline • 5-7 years of experience at the mid-manager level in management in customer service or permitting. • 3+ years of direct people/teams management experience • Demonstrated experience building and maintaining key stakeholder relationships. 
  Preferred Requirements (separate from minimum requirements and not required to qualify for the job) • Advanced degree preferred • 2 years of airport management experience
  Essential Capabilities and Work Environment  Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
  It is the policy of the City of Atlanta ("COA'') that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situate