College of Business IT Operations Lead

Division Name: Academic Affairs
Department: College of Business Support Unit

Job Summary

The College of Business IT Operations Lead will lead the College of Business IT team, which provides a full range of desktop support services to over 160 COB faculty and staff. The College of Business IT team includes specialty support areas responsible for faculty/staff hardware and software needs, on-site student computer labs, Watermark Faculty Success data management, the Faculty Resource Center (FRC), and coordination with LSAVT and other groups. The College of Business IT team utilizes endpoint management technologies to securely manage the equipment utilized by COB and works collaboratively with other campus IT services to provide technology support services to the faculty and staff of the College of Business.

This position provides oversight of and acts as an escalation point for the day-to-day operations of all services provided by the College of Business IT team, as well as being responsible for long-term planning associated with them. This position serves as a member of the Dean’s Staff and reports to the Associate Dean. The position also coordinates with the COB Marketing Director for facility events, scheduling, and signage.

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/ 

Salary Rate / Pay Rate

$72,000 annual

Required Qualifications

1. Bachelor’s or equivalent degree in an IT-related field, including Information Technology, Cybersecurity, IT Systems, IT Management, or other closely related discipline
2. At least three years (36 months) of work experience in an IT support-related profession that includes:
   a. providing endpoint support to users on hardware/software issues
   b. working on an IT support team providing desktop support services to end users
   c. working on an IT support team that bears daily responsibility for the security of user data, including the ability to create and monitor compliance with standard procedures, which maintain a secure operating environment
3. Demonstrated experience delegating tasks and prioritizing work for an IT support team
4. The following skills and/or abilities:
   a. Superior customer service skills and experience employing a high level of situational awareness and sound judgment
   b. Excellent communication skills (verbal and written), including the ability to convey technical information to a non-technical audience
   c. Ability to research and learn independently
   d. Ability to maintain confidentiality across all areas of responsibility

Preferred Qualifications

1. ITIL Foundations certification
2. Work experience with endpoint management tools, such as SCCM, Jamf, and Intune
3. Work experience in creating technical documentation, including documentation intended for use by customers
4. Experience working in IT support in a higher education environment

Work Hours

Core Hours: 8:00am-4:30pm Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods
2. Move about in various locations on and off campus as needed to complete day-to-day work
3. Effectively communicate on a daily basis
4. Distinguish colors on a monitor

Proposed Starting Date

December 2025

Required Applicant Documents

Resume
Cover Letter
Reference List - At least two references, one of which must be from someone external to ISU

Please Note: These documents are required to be submitted online in order to complete the appli