VP of Revenue Operations

Location: Remote
Reports to: Chief Revenue Officer (CRO)
Department: RevOps

About PatientIQ

PatientIQ is a fast-growing healthcare technology company on a mission to improve patient outcomes through smarter, data-driven care. We work with healthcare providers, life sciences organizations, and research institutions to transform clinical insights into action. As we scale, we are investing in strong operational infrastructure to enable consistent, predictable growth across the commercial organization.

Role Overview

The Vice President of Revenue Operations is a critical, strategic partner to the Chief Revenue Officer (CRO) and will serve as the connective tissue across our entire commercial organization — including Sales, Customer Success, Marketing, and Partnerships. This leader will be responsible for designing and executing the commercial strategy and ensuring every part of our go-to-market motion is operating in sync.

You will build and scale the systems, processes, and insights needed to drive predictable, profitable growth and an exceptional end-to-end customer journey. This includes designing a consistent sales methodology, aligning on incentive structures with People Ops, and ensuring our commercial strategy is fully operationalized across teams.

What You’ll Do

Commercial Strategy & Growth Planning

• Partner with the CRO and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between business goals, headcount, budgets, and revenue targets.
• Own capacity planning across sales and customer success, incorporating territory design, rep productivity models, and market opportunity analysis.
• Lead quarterly and annual planning cycles, including headcount modeling, quota setting, and pipeline planning.
  

Operationalize the End-to-End Commercial Journey

• Build a unified GTM infrastructure across Sales, Marketing, and Customer Success that enables seamless hand-offs, accountability, and visibility throughout the customer lifecycle.
• Identify process gaps or inefficiencies and lead cross-functional initiatives to improve speed, clarity, and customer experience.
• Define and manage lead routing, lifecycle stages, and SLAs between functions.

Sales Process Design & Execution

• Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments.
• Develop tools, playbooks, and training to support sales managers and reps in executing against a repeatable process.
• Monitor adherence and effectiveness of sales processes; continuously optimize based on performance insights.

Systems, Reporting & Insights

• Own the revenue tech stack ensuring it supports the needs of Sales, CS, and Marketing with strong data integrity and adoption.
• Build scalable dashboards and reporting frameworks that give executives, managers, and reps visibility into KPIs, pipeline health, renewal risk, and customer growth.
• Lead revenue forecasting, funnel analysis, and board-level reporting in partnership with Finance and the CRO.

Cross-Functional Partnership

• Work closely with Marketing to align on demand generation, lead scoring, and campaign ROI.
• Partner with Customer Success and Implementation to ensure operational consistency and data handoffs throughout the post-sale journey.
• Collaborate with Finance, Product, and People Ops to connect strategic planning with execution across the company.

Team Leadership & Development

• Build and lead a high-performing RevOps team with expertise in systems, process, analytics, and enablement.
• Drive a culture of continuous improvement, transparency, and accountability across the commercial org.
• Serve as a coach and thought partner to GTM leaders, helping them use data and process to lead more effectively.

Requirements

What You Bring

• 10+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations, with at least 5 years in a senior leadership role.
• Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
• Deep expertise in Salesforce, Hubspot, Outreach, Gong, and other GTM tools.
• Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.
• Experience designing sales methodologies and commercial processes that scale in high-growth B2B SaaS or