Systems Engineer II - Client Computing - Mac

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Systems Engineer II in the Client Computing space is responsible for designing, implementing, and maintaining efficient and reliable systems infrastructure specializing in Mac support with additional experience in Windows and Mobile platforms. This role involves collaborating with cross-functional teams to ensure seamless integration and optimal performance of client computing systems. The Systems Engineer will leverage their expertise to troubleshoot complex issues, drive innovation, and implement best practices to enhance the overall efficiency and productivity of end-user computing experiences across Mac and Windows platforms. This position plays a pivotal role in ensuring the seamless integration, functionality, and security of Mac infrastructure, thereby empowering users to maximize productivity and efficiency while adhering to industry best practices and organizational objectives.

Essential Functions

• Manages and maintains Mac-based systems, including but not limited to macOS, Mac hardware, and associated software applications ensuring optimal performance, reliability, security with User Experience at the forefront.
• Provides advanced technical support to end-users experiencing Mac related issues, including troubleshooting hardware and software problems.
• Works with senior leaders, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Reviews existing integration capabilities, automation options, and proposed solution designs for feasibility, cost, and functionality in coordination with internal departments.
• Proactively identifies opportunities for enhancing Mac system performance, efficiency, and user experience through the evaluation of emerging technologies, software updates, and system optimizations.
• Performs installation, configuration, testing, and maintenance of operating systems, software, and systems management tools.
• Conducts research on software and system products to justify recommendations and to support purchasing efforts.
• Assesses the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Ensures compatibility and interoperability of in-house computing systems.
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.
• Collaborates to create configuration designs for implementations of various business needs for the End user compute environment.
• Monitors and tests system performance; prepare and deliver system performance statistics and reports.
• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform tasks and other duties as assigned by their manager.

Minimum Qualifications

• High school diploma or GED.
• A minimum of 5 years’ experience in system administration, system engineering, computer programming or related work experience is required with a focus on supporting Mac-based environments in enterprise or corporate settings.
• Expertise in macOS and Apple ecosystem technologies, including macOS deployment, configuration management, and Apple device management solutions such as Jamf and MDM.
• Experience managing devices in Apple Business Manager with automated device provisioning.
• Strong proficiency in scripting languages such as Bash, Python, PowerShell, or Pearl for automation and system management tasks.
• Advanced experience with systems planning, security principles, and general software management and hardware best practices.
• Proven ability to communicate across all levels of the organization is necessary; must be able to clearly art