Sales Administrative Specialist, IMPACT a SOFTONE company

IMPACT was founded in 1998, based in Greece, and pioneered in the IT sector, implementing significant projects in the domestic market and abroad. The company is the leading certified provider of eInvoicing services, and from 2022, it is part of the SOFTONE Group of companies. IMPACT's portfolio of offered solutions covers the entire range of the supply chain, from forecasting needs and order proposal, delivery, invoicing, archiving and document management to payment management and tracking. The company interconnects over 50,000 companies worldwide, ensuring the quality and reliability of its services by implementing the international Information Security Management System-ISO 27001:2013. With IMPACT's solutions, companies reap significant benefits such as reducing operating costs, automating document management, optimizing internal processes, and adding value to their product. For more information, please visit www.impact.gr.

SOFTONE is one of the largest cloud-based business software providers in Greece and SE Europe. The Group consists seven leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, and AppSoft), employs more than 500 professionals and counts more than 60,000 active customers.

Impact is looking for a Sales Administrative Assistant to join our talented team.

Your Role

As a Sales Support Specialist at IMPACT, you will play a crucial role in ensuring the smooth functioning of the sales team by providing administrative and operational support. Your primary responsibility will be to assist the sales team in achieving their targets and enhancing customer satisfaction. This position involves close collaboration with sales representatives, customers, and various internal departments to streamline processes and contribute to the overall success of the sales function.

Your contribution to the success of the team

Customer Interaction:

Act as a primary point of contact for customer inquiries and requests. Respond promptly and professionally to customer emails, calls, and messages. Coordinate with Key Account Managers to gather necessary information for customer support.

Proposal Preparation Processing:

Facilitate and manage the end-to-end financial proposal preparation and sales orders under the guidance of Key Account Managers.

Documentation and Reporting:

·        Maintain and organize sales documentation, contracts, and CRM records.

·        Assist in preparing sales presentations and proposals.

Communication and Coordination:

·        Communicate effectively with internal teams to gather information and address customer queries.

·        Coordinate with finance for invoicing and payment-related matters.

·        Collaborate with Sales Team & Marketing Dept. to ensure alignment between sales efforts and promotional activities.

Sales Team Support:

·        Assist Key Account Managers in managing their schedules, appointments, and travel arrangements.

·        Provide administrative support for sales meetings, conferences, and events.

Customer Relationship Management (CRM):

·        Utilize CRM and ERP tools to update and maintain customer information.

·        Monitor and report on customer engagement and interactions.

Qualifications and Skills:

·        High School Diploma or higher (Bachelor's degree in Accounting, Business Administration or Marketing will be preferred)

·        Proven experience (2-3 years) in a sales support or administrative role, preferably in the IT industry.

·        Strong organizational and multitasking abilities.

·        Excellent communication and interpersonal skills.

·        Proficient in using ERP, CRM software and other relevant tools.

·        Detail-oriented with a focus on accuracy.

·        Ability to work independently and collaboratively in a fast-paced environment.

Your Qualifications & Skills

·       University degree in Business or similar

·       2-3 Years previous working experience in similar position

·       Excellent knowledge of the MS Office suite, understanding ERP/CRM basic functions

·       Excellent knowledge of English language

·       Very good organizational and time-management skills

·       Strong written and verbal communication skills

·       Attention to detail, accuracy and ability to manage multiple priorities

·       Ability to work as a team member

·       Ability to work under pressure

Your Benefits

We are growing our team with the vision of attracting and developing talen