Business Development Representative

Summary

We are currently seeking a Business Development Manager to work within our Global Business Development Team.  You will collaborate with our Head of Field Marketing and sales team in the NAM region to execute successful campaigns and lead strategies. You should be a driven, high energy individual who can identify, create and qualify sales opportunities through a mix of outbound, strategic and targeted account prospecting.

You will need to develop a solid understanding of our products and be able to articulate our value proposition to customers to develop a pipeline of qualified leads and appointments for our NAM sales team.

You will also be responsible for maintaining and managing the lead and contact records in Salesforce to ensure that all qualified information is available and up to date.  

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

Who are you?

• You have worked before as a Business Development Representative, Sales Account Executive or similar role
• You have a proven track record of achieving qualified meeting targets
• You have excellent tele-prospecting and qualification skills and can build long term relationships with prospects
• You have extensive experience in outbound sales lead development targeting Executive contacts in large enterprises. Software and SaaS background will be a plus
• You have a proven track record working as a BDR within CCM, or within a complex software solution
• You have exceptional verbal and written communication skills
• You have a can-do attitude, you are proactive, highly energetic and a self-starter
• You are able to work in fast-paced environment across multiple marketing campaigns
• You are a black belt with Salesforce and know about CRM technology
• You know how to use online database tools (e.g. Data.com, OneSource, Outreach, LinkedIn Navigator)
• You have a hands-on experience with multiple sales techniques (including cold calls)
• You hold a BSc degree in Marketing, Business Administration or relevant field
• This role sits within the marketing department reporting to the Global Manager of Business Development and works very closely with the sales team.
• If you are a self-starter and ambitious professional who wants to work for a fast-growing technology company with a best in class product this is the position for you. You will get great benefits, generous commissions and work as a part of a global team.

The responsibilities of the role include:

• Timely follow-up and accurate qualification of inbound inquiries and marketing campaign leads
• Strategic outbound calling into new and existing accounts
• Maintaining and leveraging the database of prospects to effectively identify new targets for sales and marketing
• Ability to gather key information and insight into target organizations
• Identifying decision makers amongst the targeted leads to start the sales process
• Building relationships with decision makers in target accounts
• Strong focus on customer experience ensuring a smooth transition to the field sales team
• Capturing of accurate and complete information in SFDC

What we’re looking for:

Must have skil