Sr Manager, IT Engineering

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. 
• The Engineering domain is an area focused on development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.  

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Combines hands-on technical depth with strong business and leadership skills, personally engaging with the technical problem to understand and shape solutions rather than relying on the team to explain it, and communicates clearly with Engineers and Engineering Managers to align on business needs, objectives, and the technical requirements of products 
• Serves as a hands-on escalation point for production issues and off-hours support, able to dig into the technical problem directly, lead troubleshooting, and drive coordinated resolution 
• Personally engages in architecture, design, code reviews, and key technical decisions, going deep enough to understand the problem firsthand and inspire the engineering team through hands-on technical leadership 
• Partners with Business and IT leadership to set and drive a clear technical vision, strategic direction, and roadmaps across multiple engineering teams, ensuring alignment with business priorities and effective communication with stakeholders
• Leads, develops, and mentors engineers and engineering leaders, driving technical upskilling across the organization to build the next generation of technical leaders 
• Supports self-governing engineering teams that are accountable for their own performance and delivery commitments, removing roadblocks and cultivating relationships across IT and at various levels of leadership 
• Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training  
• 7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies  
• 5+ years of experience leading product teams      

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 
• Airline industry experience, including engineering / business processes and supporting technology   

Skills, Licenses & Certifications

• Proven track record of hands-on technical execution: personally dives into complex engineering problems across the relevant technology stack, understands root causes, and drives them to r