Director, Hospital Development & Family Support Services

Director, Hospital Development & Family Support Services

Location: Richmond, VA

Department: Hospital Services

Clinical Classification: Clinical Plus

Job Type: Full-Time

Shift: Monday-Friday, weekends and on-call as needed

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Director of Hospital Development & Family Support Services will plan, direct, and manage hospital development and family support programs. Directs resources allocated to promote and increase the number of donors within the LifeNet Health Donation Service Area (DSA). Develops programs and guides staff to act as a resource for hospitals and the community in organ and tissue donation. Represents LifeNet Health and the OPO (Organ Procurement Organization) as an ambassador of organ and tissue donation.

What you’ll do:

• Operations: Directs the daily operations of the departments, and effectively performs key management functions, including departmental planning, staffing, staff development and deployment of resources. Evaluates effectiveness of Hospital Development and Family Support Services initiatives and makes recommendations for current and future projects that will enhance donation processes throughout the DSA. Manages development of education program and materials. Oversees ongoing education and training to support continued growth.
• People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Using the established people processes (performance, development, succession, and career) to ensure that their team’s level of performance and capabilities meet current and future standards.
• Strategic Planning: Drives the strategy to support growth by maximizing hospital relationships. Responsible for developing strategic programs for Hospital Development and Family Support Services.
• Continuous Process Improvement: Oversees process improvement to assist hospitals through continuous development and refinement of policies and procedures that maximize organ and tissue donation where applicable and in conjunction with industry standards and federal/state laws. Continuously evaluates Family Support Program and oversees process improvement to increase authorization rates.

What you’ll bring (Minimum Requirements):

• Bachelor’s Degree – Business, Marketing, Education, Public Relations, Healthcare Administration
• Valid State Driver’s License
• FIVE (5) years organ procurement organization (OPO) and/or healthcare industry experience
• FIVE (5) years management experience with direct reports

Preferred Experience/Skills/Certifications:

• Master’s Degree – Business, Marketing, Education, Public Relations, Healthcare Administration

 These would be nice too (Knowledge Skills and Abilities):

• Communication Skills: Written, verbal, and presentation; ability to engage, inspire and influence individuals at different levels; frequently sharing information with others while listening to and understanding their point of view; able to build consensus groups.
• Strategic Thinking: Strategic planning and inte