Account Manager Inside Sales Accounts - Idaho Falls

Maintains relationships and favorable contacts with current and potential accounts.

Resolves customer issues/problems, researches and makes recommendations for potential product enhancements or modifications to increase sales.

May assist in the preparation of sales forecasts, quotes or negotiations.

May require a bachelor's degree and 0-2 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. 

Typically reports to a manager. (Increase customer satisfaction. Retain accounts. Identify needs and consult on solutions. Process and plan customer jobs.  Customer Job/Project Management)

Organization Core Values

Humanity – People, Respect, Teamwork, Community, Kindness

Excellence – Quality Work, Integrity, Responsibility, Accountability, Exceptional

Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible

Development – Grow, Create, Learn, Expand, Advance

Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working

Core Focus – Job Family

Sales and Sales Support

Market Description

Maintains relationships and favorable contacts with current and potential accounts. Resolves customer issues/problems, researches and makes recommendations for potential product enhancements or modifications to increase sales. May assist in the preparation of sales forecasts, quotes or negotiations. May require a Bachelor’s degree or equivalent and 2-5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a manager.
(Increase customer satisfaction. Retain accounts. Identify needs and consult on solutions. Process and plan customer jobs.  Customer Job/Project Management)

Internal Description

An account manager is responsible for managing and maintaining relationships with existing clients or customers of a company.  The focus is on inside sales activities, supporting current accounts and active customers.

Responsibilities

• Build and maintain strong relationships with existing clients or customers
• Ensure that customer needs and expectations are met or exceeded.
• Conduct research to identify potential customers and generate sales leads.
• Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
• Develop and implement account strategies and plans to maximize revenue and profitability from existing accounts.
• Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
• Work collaboratively with the sales team to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
• Stay up to date wi