Clinical Office Assistant - Radiology

Department:

36302 Aurora St. Lukes Medical Center - Radiology Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Full time. Benefit eligible.

Pay Range

$20.40 - $30.60

Make a difference every day in a role that combines patient care, teamwork, and flexibility!

Join our Imaging Department as a Clinic Office Assistant and become the welcoming face for patients while supporting critical imaging services. This is your chance to work in a dynamic environment where strong customer service truly matters.

What’s in it for you?

• Schedule: Full time hours vary with a start time of 5:45/6:00 am

• Team Support: Be part of a collaborative group of 13 COAs who keep imaging running smoothly.

• Weekend rotation (Sat and Sun)only once every 6–8 weeks.

• Support all imaging areas (inpatient, outpatient and Suite 360)—your role matters everywhere. Your role helps ensure a seamless experience for every patient.

If you’re passionate about customer service and want a role that offers flexibility, teamwork, and purpose, apply today and help us deliver exceptional care!

Major Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.

• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.

• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.

• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.

• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.

• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.

• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.

• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.

• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities Required:

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.

• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.

• Strong organizational skills and attention to detail.

• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.

• Ability to operate standard office equipment.

Physical Requirements and Working Conditions:

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.

• Must be able to occasionally lift items weighing up to 20 lbs.

• Must have functional speech, vision, and hearing.

• Operates all equipment necessary to perform the job.

• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.