Workday Assistant/WalkMe (SAP) Product Owner

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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Workday Assistant/WalkMe (SAP) Product Owner to work in Miami.

The Workday Assistant/WalkMe (SAP) Product Owner is responsible for defining and driving the strategy, roadmap, and execution for AI assistant solutions within the organization in support of the Workday system. This role will focus on leveraging AI-powered technologies to enhance productivity, streamline workflows, and improve decision-making across various departments. The Workday Assistant/WalkMe (SAP) Product Owner will collaborate with stakeholders, development teams, and leadership to deliver impactful solutions that align with organizational objectives.

Core Responsibilities:

• Defining and driving the product strategy and roadmap for Workday Assistant/WalkMe (SAP), aligning with the institution's goals for AI in healthcare, education, and research.

• Collaborating with clinical, research, and administrative stakeholders to identify needs and use cases for Workday Assistant/WalkMe (SAP) solutions.

• Prioritizing and managing the product backlog, translating complex requirements into user stories for development teams.

• Ensuring Workday Assistant/WalkMe (SAP) solutions meet the specific needs of a medical academic environment, including data privacy, security, regulatory compliance, and ethical considerations.

• Working closely with IT leadership to integrate Workday Assistant/WalkMe (SAP) with existing systems and infrastructure.

• Developing and monitoring key performance indicators (KPIs) to measure the success and impact of Workday Assistant/WalkMe (SAP) initiatives.

• Leading user research and feedback sessions to continuously improve Workday Assistant/WalkMe  (SAP) functionality and user experience.

• Ensure Workday Assistant/WalkMe (SAP) solutions adhere to ethical guidelines, data privacy regulations, and security best practices.

• Championing the adoption of Workday Assistant/WalkMe (SAP) solutions across the institution, providing training and support to users.

• Staying current with the latest advancements in AI, Workday Assistant/WalkMe (SAP) technology, and innovation.

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.

• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.

• Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.

• Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.

• Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.

• Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute on go-to-market activities, ensures user adoption, and identifies and measures user utility.

• Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team

• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and com