APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

The Pennsylvania State University Office of the Bursar seeks a demonstrated leader to serve as the Director, Student Financial Services.

The Director, Student Financial Services provides leadership and direction to the Student Financial Services (SFS) staff.  This position directs the operations of three departments within SFS: Loan Servicing and Collections, Federal, State, and External Awards, and Military and Third-Party Contracts. This position is responsible for developing operational and strategic goals for SFS, workforce planning, directing work objectives and priorities, comprehensive recommendations for problem solving, authority for hiring/firing, interviewing, selecting, and training staff, performance and disciplinary action and identifying opportunities and implementing changes in the existing processes along with maintaining organizational relationships and benchmarking initiatives.

The successful candidate for this position will provide supervision to three direct reports and their teams who support these daily activities and services, and must demonstrate knowledge and mastery of broad concepts, policies and procedures related to Office of the Bursar operations. 

The successful candidate will:

• Demonstrate extensive experience in accounting and financial reconciliation, with strong technical proficiency in higher education financial systems; demonstrate ability to manage complex reconciliations, analyze financial data, and implement system-based solutions that support compliance, operational efficiency, and strategic decision-making across Student Financial Services.
• Maintain a comprehensive working knowledge of Federal and State laws; University policies, guidelines, regulations, and procedures; tax laws related to reporting requirements and withholding international student taxes; and provisions of all student aid packages.
• Initiate, implement, and revise systems, department procedures, plans and policies, and handle complex student cases within the SFS system.
• Supply data, reports, and surveys regarding information related to student account activity. 
• Meet with University Internal auditors, University External auditors, State auditors, and US