Guest Services Representative, Wilkes Medical Center

JOB SUMMARY: 

Meets a variety of guest-related information needs for the Guest Services Center, promoting a professional and positive image of the Information Services Program and Medical Center. 

EDUCATION/EXPERIENCE: 

• High school diploma or GED equivalent with three years of work experience. 

ESSENTIAL FUNCTIONS: 

1. Solves problems and provide referral services information for both internal and external requestors. 

2. Provides directions for visitors to the Medical Center. 

3. Provides information relative to Medical Center policies and procedures. 

4. Uses the computer system to obtain requested information. 

5. Performs other related duties incidental to the work described herein. 

SKILLS/QUALIFICATIONS: 

• Excellent interpersonal and communication skills 
• Problem-solving, organizational, and decision-making ability 
• Basic computer skills
•  Knowledge of the Medical Center layout and services offered 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.