Medical Office Manager

Description

About the Steadman Clinic: 

Join The Steadman Clinic Team and embark on a rewarding career where you’ll play a crucial role in delivering exceptional patient experiences for professional athletes and community members alike. At our Traer Creek Plaza Medical Office in Avon, you’ll play an essential role directly supporting patient experiences. As part of The Steadman Clinic Team, you’ll be immersed in a culture of excellence that values efficiency, attention to detail, and exceptional communication. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. If you thrive in a fast-paced, collaborative environment, apply today to become a vital part of our dynamic team at our Traer Creek Medical Office. 

POSITION DETAILS

Job Title: Medical Office Manager

Status: This is a full-time, year-round, benefits eligible position.

Classification: Exempt - Salary

Schedule: M-F

Location: This position is primarily based at our Avon location with some travel required to our clinic locations.

Pay Range: The entry range for this position is $70,000 - $85,000 DOE

If you have a passion for healthcare administration, leadership experience, and a commitment to exceptional service, we invite you to apply and join our dedicated team.

MEDICAL OFFICE MANAGER OVERVIEW

We are looking for a highly organized and detail-oriented Medical Office Manager to lead the daily operations of our non-clinical medical office. The ideal candidate will be responsible for ensuring smooth office operations, managing and mentoring staff, and fostering a culture of excellence in customer service. This role involves supervising key departments including PBX, Scheduling, and Medical Records, ensuring efficiency, accuracy, and a positive patient experience.

The Medical Office Manager must be an effective leader with excellent communication skills, capable of managing multiple tasks and departments. A strong focus on staff development, operational excellence, and maintaining a supportive and positive work environment is essential.

CORE RESPONSIBILITIES

• Oversee the daily operations of the medical office, ensuring efficiency, compliance with regulations, and optimal patient satisfaction.
• Lead, and manage staff across PBX, Scheduling, and Medical Records, including hiring, training, and conducting performance evaluations.
• Develop, implement, and maintain office policies and procedures to enhance workflow and support a positive, collaborative work environment.
• Coordinate patient scheduling, billing, insurance verification, and medical records to ensure smooth office operations.
• Establish and monitor performance metrics to ensure exceptional customer service and departmental efficiency.
• Ensure the office is well-stocked with necessary supplies and equipment.
• Organize regular staff meetings to promote communication, feedback, and continuous improvement.
• Ensure compliance with HIPAA regulations, confidentiality requirements, and all relevant healthcare standards.
• Promote and maintain exceptional customer service standards

Perform other related duties as assigned:

Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business Administration or Healthcare Administration, or a related field preferred
• 3-5 years’ experience in a medical office management or supervisory role required
• Exceptional communication and interpersonal abilities.
• Highly effective project management skills
• High level of customer service orientation
• Advanced knowledge of Microsoft Office Suite and data collection software
• Excellent leadership and team management skills.
• Proven ability to successfully handle multiple projects
• Ability to handle sensitive information with discretion and professionalism.

EMPLOYEE BENEFITS

We support our employees and their families with a robust, comprehensive benefits package t