Senior Case Manager - Remote

Overview

Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Senior Case Manager, Virtual Integration Services provides culturally humble and client-centered services to support 100 % virtual case management for newcomers across diverse geographies in the U.S. The role accompanies newly arrived immigrants or recently granted asylees facing barriers to access the tools, information and services they need to thrive in their communities. The position conducts outreach, virtual screening, assessment, case management, resource creation and service coordination referrals through unique, individual case management plans, in line with program guidelines.

This role also supports the timely administration of rental assistance in line with funder requirements. In many cases, the role may coordinate with other ORR service providers, immigration legal service providers and other community-based organizations to coordinate continuum of care and help program participants meet their needs and achieve self-sufficiency goals. Additionally, the position will conduct research and outreach to a wide array of community service providers to advocate for access for clients to promote local integration in a diverse number of locations.

The VIS team frequently serves Dari, Haitian Creole, Spanish and Pashto speakers. Fluency in these or other refugee languages is desired.

 

This is a grant funded position through the Preferred Communities Supplemental funding and is expected to last through September 29, 2026

Responsibilities

• Handle complex and difficult, or crisis case situations.
• Conduct comprehensive assessments for clients with varying needs
• Develop support plans and coordinate services required with in-house programs and various outside agencies
• Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ public assistance usage.  Complete all required reports.
• Advocate for clients to ensure the client applies for all federal, state, local or non-governmental programs for which the client qualifies. Provide support and crisis intervention when needed.
• Keep informed about client immigrant issues, changing federal policies and available services to clients, using current information to better identify and serve clients.
• Establish and maintain strong relationships with community agencies, social services and professional providers.
• Continuously monitor complex progress and evaluate effectiveness of support plans and recommend changes as needed.
• Perform all duties in a culturally and linguistically appropriate manner.
• Undertake other duties as assigned.
• Must be 21 years of age.

 

Position Specific Responsibilities & Skills:

Listed below is where specific responsibilities and skills can Be chosen from this list This will be completed by hiring manager – can include funder/program requirements. Samples include:

• Welcome and orient clients to the community through the provision of program
• Secure appropriate and affordable housing for new clients; develop relationships with local landlords.
• Empower clients to formulate realistic yet ambitious employability plans.
• Assist clients to implement their employability plans.
• Advocate on behalf of clients, and refugee-serving voluntary agencies.
• Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency.
• Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.
• Counsel clients in areas such as job interview skills, exp