Senior Manager of Product Management, Digital Service Experience

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

About the job 

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO earned premiums worth over $43 billion U.S. dollars. 

Location: This is a hybrid role, requiring a minimum, on-site presence of 2 days per week at our Palo Alto or Bethesda, MD location. 

Role Overview 

At GEICO, we’re transforming how customers engage with us across digital channels — web, mobile app and beyond. As the Senior Manager of Product Management for Digital Service Experiences, you will lead a high-impact team and own the vision, strategy, and execution for GEICO’s Service experience journey for policyholders. You’ll partner with cross-functional teams (technology, design, analytics, business operations) to build optimized experiences that delight customers, drive business outcomes, and support our brand promise; serving both customers as well as our customer service agents.   

Job Responsibilities 

• Define and lead the product strategy and multi-year roadmap for the digital Service experiences (web, mobile app, integrated journey touchpoints)  

• Manage a team of product leads/managers: hire, coach, mentor, set objectives, drive accountability and build product management excellence within the organization. 

• Lead full product lifecycle: discovery (customer & business needs), definition (vision, value, metrics), design (collaboration with UX/design), development (with engineering), launch, measurement and iteration. 

• Use data (analytics, user feedback, research) and business insights to identify opportunities, prioritize features/epics, size value, define success metrics and track impact.