Program Specialist

Why work with YWCA Seattle King Snohomish? YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!



What You'll Do
The Program Specialist is based out of the YWCA’s Greenbridge Learning Center, a WorkSource Connection site in White Center, King County’s most diverse neighborhood.  The position will be providing general administrative and programmatic support to the Greenbridge Program director, Program Coordinator, Career Navigators, Instructors. This role is responsible for maintaining the day-to-day operations work at the front desk including clerical, bookkeeping, record-keeping, network administration, and reception.  As the first-person participants will meet, this position will help maintain a supportive, welcoming and inclusive environment. This position will also be directly supporting various YWCA programs as needed assistance to job seekers accessing Greenbridge Learning Center.
The Program Specialist directly supporting various managing databases to provide digital literacy, career development assistance, programming information and referrals (both in person and over the phone), appointment scheduling, and maintenance of the job bank and resource areas at Greenbridge site.
This position centers the YWCA’s mission of eliminating racism and empowering women through knowing the intersectional core principles of race, gender, and class equity and grounding those principles in everyday work.  All required job skills and core values center those furthest from opportunity, as determined by the YWCA’s Race and Social Justice Workplans. As an equal opportunity employer, we highly encourage people of color to apply.

Expectations of your role:

• Provides day-to-day site coordination for the Greenbridge Learning Center, including the coordination of Economic Advancement services provided by staff and onsite partners.
• Answers multi-line phone system at Greenbridge site, direct calls, take messages and respond to general questions that callers have.
• Welcome and receives public and YWCA and partner clients and provides them with program and service information.
• Supports management by assisting with program goals and deliverables
• Responsible for Greenbridge communications and e-mails and coordinates interoffice mail
• Refers clients and job seekers to appropriate WorkSource and Learning Center programs and staff if needed
• Assists with the development of schedules for services including career consultation appointments and workshops, updating and maintaining resource directories and monitoring the job bank
• Updates program and event brochures and flyers
• Assist job seekers, customers, staff, partners and interns as needed
• Job Bank and Training Room Coordination
• Assists in cleaning and prepping the job bank and common areas
• Assists job seekers with basic computer questions and other job bank needs.
• Updates and maintains job bank bulletin boards and other public information daily
• Serve as a resource person for training classes, events or workshops
• Maintain supplies for job bank and training rooms
• Prepares training room for meetings and classes according to special instructions.
• Monitors facility use by the public and enforces facility use policies
• Staff and Partner Support
• Support staff by assisting in building community partnerships, aligning and update services and markets and planning job fairs and hiring events
• Networks and maintain contact with representatives of other social services providers and community colleges to exchange referrals and advocates as needed, based on YWCA race and social justice principles
• Refers clients and job seekers to appropriate Greenbridge Learning Center programs and staff members and provide warm handoffs to program staff
• Provides career development focused on customer service and job search assistance to Greenbridge participants and job seekers using Greenbridge job bank
• Collaborate with staff and program managers on employer-of-the-day and hiring events, including job fairs
• Demonstrate ability to interact with people of different cultures.
• Other Duties
• Actively engages in the agency-wide Race and Social Justice Initiative (RSJI) and works to ensure racially equitable access to WorkSource services.
• Takes