Sr. Product Manager, Payments

Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: As the Sr. Product Manager for Payments, you will act as the strategic driver for payments initiatives, ensuring successful alignment of business strategy with prioritization and delivery of the PatientNow payments roadmap. This will require cross-functional collaboration throughout the organization to deliver a truly integrated payments experience that both delights practices and supports their revenue growth strategies. Specifically, drive increased unit growth (new and back book), increase adoption and retention rates with existing customers and drive increased volume and revenue growth to meet company targets.

In this role, you will own: discovery with customers; creation of requirements that align to user needs; ideation with design/UX to produce designs and prototypes; collaboration with tech teams to ensure successful delivery of defined requirements; coordination with internal stakeholders including product marketing, sales, marketing, service delivery, and support to bring new payments capabilities to market.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Translate PatientNow business and product strategy to payments strategy and product roadmap initiatives
• Act as primary point of contact for strategic relationships with processors and card brands, ensuring alignment on compliance requirements, contract terms, and financial benefits, leading negotiation and/or contract discussions where needed
• Ensure consistent tracking and transparency of payments initiatives for internal visibility
• Conduct customer discovery, including on-site visits, interviews, surveys, or ideation/design workshop sessions to elicit feedback and uncover customer pain points
• Define requirements for payments feature enhancements or net new capabilities, including writing of user stories with acceptance criteria
• Conduct ideation sessions with user experience/design counterparts to produce high-fidelity mock-ups and workflows
• Where needed, conduct Alpha or Beta testing to gather more in-depth customer feedback in advance of go-to-market and launch of new features
• Partner with S