Program Coordination & Logistics Lead

About the role:

The Program Coordination & Logistics Lead is responsible for end-to-end operational planning, coordination, and execution of managerial and leadership learning and development programs. This role ensures the seamless delivery of in-person, virtual, and hybrid learning experiences through expert scheduling, vendor management, speaker coordination, and on-site event support. Additionally, the role is accountable for participant communications and line manager briefing processes that enhance program engagement and effectiveness.

Key Responsibilities:

• Coordinate all logistical aspects of learning programs, including scheduling, venue reservations, vendor arrangements, and materials preparation.

• Manage speaker and facilitator scheduling, travel coordination, and session requirements.

• Provide on-site coordination and support during in-person learning programs (including multi-day events).

• Communicate clearly and proactively with program participants regarding logistics, pre-work, expectations, and post-program follow-up.

• Create and distribute manager briefings to align line leaders with participant goals and learning application.

• Partner with the program owner to ensure all delivery milestones and timelines are met with excellence.

• Maintain accurate records and calendars using project tracking tools (e.g., Smartsheet, Excel, or other PM systems).

• Identify and implement process improvements that enhance learner experience and reduce operational risk.

• Support the overall learning operations team with coordination needs across regions and modalities.

Qualifications:

• 3+ years of experience in program coordination, event planning, or learning operations.

• Excellent project management and organizational skills, with a high level of attention to detail.

• Strong verbal and written communication skills; able to manage multiple stakeholders.

• Proven ability to work independently and manage multiple concurrent events or workstreams.

• Experience supporting in-person and virtual learning events; comfort with platforms like Teams.

• Ability to travel 10–15% of the time for onsite program delivery, including multi-day engagements.

• Familiarity with learning management systems and collaboration tools preferred.

For positions based in New Jersey, the base salary range is $73,900- $103,500. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Emp