CPQ Business Operations Consultant

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Worldwide Sales Operations organization leads the strategy, development, and delivery of sales tools & processes that enable an efficient, effective selling organization. This group is responsible for everyday sales tools our sellers, customers and partners use to drive Sales Growth, including: CRM solutions (Salesforce.com) and quoting solutions (Oracle’s Configure-Price-Quote). It is our mission to help deliver the best set of tools, data & processes that will enable our Worldwide Sales organization to drive continued sales growth.

Job Description

This position can be located anywhere in the US, with a preference for candidates in the Chicagoland area.

Overview:

The CPQ Business Operations Consultant is a strategic role responsible for driving the design and implementation of new initiatives within Oracle CPQ, with a strong focus on enhancing the user experience. This role will partner with cross-functional teams to identify and solve operational and user-facing challenges, ensuring our sales tools are efficient, intuitive, and effective.

Key Responsibilities

• Lead and manage the entire lifecycle of new strategic projects within Oracle CPQ, from initial discovery to successful production deployment.

• Work cross-functionally with CPQ users to analyze and identify pain points and current problems within the user experience and develop a plan to improve them. 

• Translate business needs and UX insights into clear, actionable requirements and create detailed user stories in Jira.

• Develop comprehensive test plans and scripts, and conduct thorough testing in pre-production environments to ensure quality and functionality prior to release.

• Collaborate closely with CPQ IT, Sales, Order Management and other stakeholders to align on project goals and deliverables.

• Create and maintain documentation for new processes, features, and system enhancements.

• Support the change management process and conduct user training sessions as needed to ensure smooth adoption of new functionalities.

Specific Knowledge & Skills

• Strong understanding of business processes related to Configure-Price-Quote (CPQ) and sales processes

• Experience with Oracle CPQ, Salesforce CRM or ERP systems a plus

• Exceptional analytical and problem-solving skills, with a keen eye for improving user workflows and system usability.

• Excellent communication and collaboration skills, with the ability to effectively bridge the gap between business and technical teams.

• Self-motivated and capable of operating with a high degree of autonomy in a fast-paced environment.

• Familiarity with Agile project management methodologies and experience using project management tools, particularly Jira, for managing and tracking tasks and user stories a plus. 

• Experience in sales, consulting, business analyst, or project management

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Target Base Salary Range: $65,000.00 - $75,000.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

Basic Requirements

• 2+ years of experience in sales, sales operations, consulting, business analytics, project management or similar business experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentiv