Product Specialist

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles.

Your Opportunity

The Product Specialist provides assistance on basic technical support via phone and e-mail for both internal and external sales people in the areas of product selection and application.

What you'll be doing

• Provide assistance to product support team on basic technical support via phone and e-mail for both internal and external sales people in the areas of product selection and application.
• Generate quotes for special design requests (SDRs).
• Gather information and provide resolution to field problems. May assist with onsite support.
• Negotiate parts and back-charges.
• Basic knowledge of codes and standards for applicable products.
• Identify opportunities for process improvement.
• Provide input on product roadmap, including new products and product enhancements.
• Assist in developing material for on-site customer interactions, such as tours and rep training.
• Develop understanding of other equipment in our industry.
• Review and provide input for improvement on technical product documentation.
• Document service calls to record data on product questions and field issues.
• Document phone calls utilizing CRM system
• Review site visit service reports from field for accuracy
• Participate in onsite and virtual training classes 

What you should have

• 4-6 years of relevant work experience required
• 2 Year / Associate Degree required

Benefits for you and your family:

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

• Health insurance
• Prescription drug benefits
• Dental insurance
• Paid vacations and holidays
• 401(k) Retirement savings plan
• On-site clinic and fitness center (Schofield location)
• Employee Assistance Program
• Flexible spending accounts for medical or dependent care expenses
• Tuition assistance
• Employee Wellness Program

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!