Customer Support Agent With English

<p><strong>Responsibilities:</strong></p> <ul> <li>Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.</li> <li>Identify, evaluate and prioritize customer issues and complaints.</li> <li>Analyze customer problems and develop effective resolution plans.</li> <li>Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.</li> <li>Evaluate new services, processes and technologies introduced at the helpdesk.</li> <li>Participate in training programs to support new technologies, procedures and customer service enhancements.</li> <li>Collaborate with departmental staff to promote and maintain strong customer service values.</li> <li>Escalate unresolved issues to support leads or designated service groups.</li> </ul> <p> </p> <p><strong>Requirements:</strong></p> <ul> <li><strong>Languages:</strong> Proficiency in English (mandatory).</li> <li><strong>Skills:</strong> Basic PC skills, excellent communication abilities.</li> <li><strong>Availability:</strong> Willingness to work in shifts (7x24, 40 hours per week).</li> <li><strong>Experience:</strong> No specific experience required; initial training will be provided.</li> <li><strong>Attributes:</strong> Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.</li> </ul> <p> </p>   <br/><span id="sr-only-notify-tor__fintJobDescFooter"></span> <p> </p> <p> </p> <p>Here at Atos, diversity and inclusion are embedded in our DNA. <a href="https://atos.net/en/careers/atos-today">Read more</a> about our commitment to a fair work environment for all.</p> <p> </p> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. <a href="https://atos.net/en/about-us/corporate-responsibility-and-sustainability">Find out</a> more on our CSR commitment. </p> <p><br/><strong>Choose your future. Choose Atos.</strong></p>