Guest Services Supervisor|Part-time| Moody Center

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desires a leadership role.

 

Position Details :• Part-time position • Shifts include nights, weekends, and holidays

 

This role will pay an hourly wage of $20.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

This job closes on 1/3/2024

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.

 

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.

 

In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine. We want you to be a part of our continued success!

 

Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent. 

For additional information and news, follow @moodycenteratx on Facebook, Instagram, Twitter, YouTube and Tik Tok. 

Responsibilities

• Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
• Facilitate employee briefings pre and post event
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Process opening and closing paperwork
• Understand, retain, and communicate safety and security measures
• Engage with team members and guests in a positive and effective manner
• Identify opportunities to create memorable experiences for team members and guests
• Proactively welcome guests and assist with questions and requests
• Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
• Provide accurate facility information with excellent customer service to guests
• Provide critical and positive feedback to team members
• Respond to and/or escalate guest complaints, concerns, and compliments
• Reports any suspicious activity to supervisors and/or management
• Other duties as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of t