Rated Customer Success Associate - French and English Speaker

<h3>Company Description</h3><p><em>Work smart, have fun and make an impact!</em></p><p><strong>Our purpose is to guide all companies toward a sustainable world.</strong> EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.</p><p><strong>Why apply to EcoVadis? </strong>Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.</p><p>Learn more about our team and culture on <a href="https://ecovadis.com/careers/">EcoVadis careers page</a>. If you have questions about the company or open roles you can <a href="https://ecovadis.career-inspiration.com/app/home">chat with an insider</a>.</p><h3>Job Description</h3><p>Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.</p><p>We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience. </p><p>Duties include:</p><ul><li><p>Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue. </p></li><li><p>Engage with customers via phone, email and video calls </p></li><li><p>Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process</p></li><li><p>Encourage customers to use all features available to them</p></li><li><p>Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers</p></li><li><p>Establish and maintain strong relationships with both proactive &amp; reactive outreach to assigned accounts</p></li><li><p>Develop trusted advisor relationships with key account stakeholders, and executives</p></li><li><p>Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests</p></li><li><p>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</p></li><li><p>Prepare reports on accounts/market status</p></li><li><p>Work with assigned accounts to promote the EcoVadis solution to the market &amp; beyond through case studies, events, specific initiatives, etc.</p></li></ul><p>As we continue to grow, you may be asked to contribute towards other tasks. </p><h3>Qualifications</h3><ul><li><p>2+ years in an onboarding or account management, ideally in a B2B environment</p></li><li><p>Passionate about excellent customer service</p></li><li><p>Attention to detail and a clear communicator</p></li><li><p>Passion for sustainability</p></li><li><p>Bachelor’s degree required</p></li><li><p>Fluent English plus one more other languages such as French.</p></li><li><p>Experience with Salesforce or CRM software preferred</p></li><li><p>Proactive in suggesting, designing and implementing ideas and improvements</p></li><li><p>Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes</p></li><li><p>Team player</p></li></ul><h3>Additional Information</h3><ul><li><strong>Targeted starting date :</strong> ASAP </li><li><strong>Permanent contract / full time </strong></li><li><strong>Location : Barcelona - Hybrid </strong></li></ul><p><strong>Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.</strong></p><p>We offer competitive salaries and support personal growth from day one.</p><p>This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:</p><p><strong>Working organization benefits:</strong></p><ul><li>Casual and very friendly work environment </li><li>Hybrid work organization (from the office or from home) / 4 days per month at the office for our colleagues living near offices. </li><li>Flexible working hours</li><li>Home office allowance program IT equipment allowance</li><li>Working from anywhere policy (3 months per year)</li><li>Opportunity to work in a truly international atmosphere</li></ul><p><strong>Compensation benefits:</strong></p><ul><li>Base salary + variable compensation p