Mail Center Operator Senior Associate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Mail Center Operator Sr. Associate, and what it takes to do the job:

With little or no supervision, the Senior Associate operates high speed/large capacity automated equipment and provides subject matter expertise in production-related functions of mail center. The individual also monitors workflow, investigate processing exceptions, and demonstrate advanced technical knowledge.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.

• Flexibility in scheduling and a time off policy that helps support your work/life balance.

• Initial and ongoing training to get you proficient in your new role

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

 

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.  

• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.  

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.  

• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.   

 

Work Location:

• You will be assigned a schedule between the hours of 7:00 am to 3:30 p.m. or 8:00 am to 4:30 p.m. from Monday through Friday, with the potential of additional hours outside of normal business hours.

• Training and onboarding will be conducted in-person at our Irving, TX office. The office is located at 8675 Freeport Pkwy Irving, TX 75063

Preferred Qualifications:

• May schedule, monitor, and make appropriate changes to workflow on a department level; identifies and communicated when changes to scheduled work are required (based on equipment, staffing, workflow, etc.)

• May review and analyze internal/external audit results

• Recognizes key issues inherent in problems and addresses them in relation to their severity and importance to the organization

• Documents, reports, and communicates performance and quality trends

• Maintains mechanical devices and systems, troubleshoots, and completes monitor repairs and adjustments