Patient Services Officer - Patient Travel Assistance Scheme (PTAS) (526119L1)

The Team:

Join a compassionate and dedicated team that supports Tasmanians in accessing essential healthcare through the Patient Travel Assistance Scheme (PTAS). The team works closely with patients, families, and healthcare providers to coordinate travel and accommodation logistics, ensuring equitable access to medical services across the state. With a strong focus on empathy, efficiency, and service excellence, the team plays a vital role in reducing barriers to care for rural and remote communities.

The Role:

As a Patient Services Officer supporting the Patient Travel Assistance Scheme (PTAS), you play a key role in helping Tasmanians access essential medical care—especially those living in rural and remote areas. By coordinating travel and accommodation logistics, you ensure patients can attend vital appointments that may not be available locally. Your work directly reduces barriers to healthcare, supports equity across the health system, and contributes to better health outcomes for individuals and communities across the state.

You will need:

• Strong administrative and customer service skills in a fast-paced setting
• Excellent communication and empathy when supporting patients and families
• Ability to manage travel logistics and apply PTAS guidelines accurately

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania: 

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:

Fixed term full time, day worker position, working 76 hours per fortnight, commencing as soon as possible for a period of 12 months.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of 12 months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $66,049 to $70,993 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. 

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Patient Services Officer - PTAS Band 2 (WORD)

Application Guide:  

• Department of Health - Applicant Guide (WORD)