Compliance Services Specialist I

Job Description:

The Compliance Services Specialist I is responsible for management of various transactional process managed by the Compliance services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

DRIVER FULLILLMENT CENTER

• Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes.
• Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax.
• To create, update and adjust the print positions on a form through Forms Definition
• Order duplicate mso’s directly through manufacturer website and follow up until received.             

REGISTRATION RENEWALS:

• Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness
• Ensure clients are billed correctly for renewals by verifying registration and service fees.
• Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports.
• Implore best method possible to keep vehicle legal for client use.
• Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements.

EDUCATION and/or EXPERIENCE:

• Minimum high school diploma or equivalent
• 2 years of previous office or customer service experience
• Use of SalesForce request management system to engage and respond to client / driver requests.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth. 

• Integrity – Always act with integrity and honesty.   

• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference. 

• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking. 

• Customer Success – Ensure that customer and driver success is at the heart of everything we do. 

CULTURAL ATTRIBUTES 

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.

• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.

• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business. 

• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success. 

PHYSICAL DEMANDS:

• Speak, hear, and see, and to use hand and fingers for computer keyboard and phone.
• Sit or stand for extended periods of time.
• Reach above head to pull paper attachments.

SKILLS/COMPETENCIES:

• Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and