Retail Front End Team Leader

THIS IS A NEW STORE COMING SOON TO MILFORD, DE

Join our team and live the Ollie-tude!: (Ollie’s Core Values) 

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits: 

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

 

The Front End Team Leader provides leadership for the successful operation of the entire front-end of store. The Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.

 

Primary Responsibilities:

• Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
• Ensure that store standards and company programs meet all operational expectations.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that all Associates are provided daily tasks and are being productive.
• Responsible for the organization and maintenance of the office areas.
• Provide support for the Door to Floor process and merchandising initiatives.
• Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
• Lead monthly safety meetings with store Associates and assess all changes from the meetings.
• Ensure that all customer service standards meet company expectations.
• Complete price changes as necessary and required by the company.
• Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
• Perform all Team Leader functions to open and close the store when needed.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign up and membership.
• Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the store staffing needs are continually met.
• Complete any additional responsibilities and/or duties as assigned. 

Qualifications:

• High school diploma or equivalent required; 
• Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.
• Must have a positive attitude and the ability to interact well with customers and Associates.
• Must have the ability to operate a motor vehicle and have a valid state issued license. 

Physical Requirements:

• Ability to lift and carry up to 50 pound