Patient Services Representative Float

Description

For the last 20 years, ADVENT has been blazing a new trail in the sleep and sinus world. We believe our patients and team come first and are passionate about improving health care and creating memorable experiences. You can be proud of the work you do and will be surrounded by a team that is positive and supportive. We encourage you to ask questions and use your creativity in our strong, growth centered culture.

As a PSR Float, you will travel between ADVENT's Eagan and Woodbury clinics. This position will work 24 hours a week on average (days/hours are flexible), with the possibility of working more hours.

How you will make an impact as a Patient Services Representative:

• The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
• Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
• Order Sleep Study device utilizing system
• Upload sleep study reports into system
• Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Owns opening of clinic and closing of clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Crosstrain as a Care Coordinator or Medical Assistant (dependent on clinic needs)

What we’re looking for in a Patient Services Representative:

• Prior medical experience preferred
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Great attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done

Why you should choose ADVENT:

• Culture that embraces being kind, is solutions minded, and encourages you to ask questions
• Generous PTO (prorated your first year based on start date) & holiday pay
• 401k contribution
• Convenient Monday – Friday schedule, hours between 8am-4:30pm – enjoy weekends and evenings for yourself!

ADVENT Careers Page