Account Specialist, PNC

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Specialist, PNC

What does a successful Account Specialist do at Fiserv?

As an Account Specialist supporting PNC Merchant Services, you provide advanced customer service to merchants, resolving complex payment processing issues and ensuring high levels of client satisfaction. You collaborate with operations, risk, and technology teams to deliver timely, effective solutions. Your work improves client outcomes and reinforces Fiserv’s commitment to excellence in commerce and payments.

What you'll do:

• Resolve complex merchant support cases across payment processing, settlement, and terminal issues through phone, email, and case management.
• Collaborate with internal teams (operations, risk, technology) to triage, prioritize, and drive timely resolution for client-impacting issues.
• Document interactions, root causes, and solutions; contribute to knowledge base and standard operating procedures for future reference.
• Identify trends and recurring issues; recommend process or product improvements to enhance client support services.
• Escalate critical incidents using defined severity and service-level criteria; follow through until closure.
• Educate clients on tools, statements, fees, and best practices to reduce repeat contacts and improve satisfaction.
• Participate in continuous learning through training programs and on-the-job experiences; maintain current knowledge of merchant services.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 2+ years of experience providing technical support or customer service for financial technology, merchant services and/or similar discipline
• Experience in troubleshooting and problem resolution
• Experience in technical documentation
• Experience with Microsoft Office (Word, Excel)
• An equivalent combination of education, work, and/or military experience.

Experience that would be great to have:

• Experience with remote desktop support tools

How you’ll work:

• This role is remote Monday through Friday.
• You will work an assigned schedule of Monday – Friday 11:30 AM – 8:00 PM EST
• There will be some in office for training and PNC Bank visits. 
• This role requires flexibility to work overtime that includes weekends and holidays, on an as needed basis.
• This role requires use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

#LI-VA1

Salary Range:

$39,000.00-$53,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

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