Intake Specialist

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Intake Specialist - Shelter

Location: New York Metropolitan Area

Reports to: Director of Social Services

Pay Range: $20.87- $20.87 per hour (effectively $38,000 – 38,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: The successful candidate will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible for finding solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff are encouraged to be cross-trained and understand job functions within their designated units. 

Primary Job Responsibilities/Duties: 

The Intake Specialist – Shelter is responsible for, but not limited to: 

• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up. 

• Document all interactions with, or on behalf of, clients. 

• Maintain familiarity with program resources available on- and off-site. 

• Attend staff meetings and serve on committees as required. 

• Attend professional meetings, educational conferences, and in-service training. 

• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically. 

• Maintain Confidentiality. 

• Maintain a professional appearance. 

• Time management and prioritization. 

• Interacting with other departmental staff. 

• Perform general clerical duties. 

• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals. 

• Provide coverage for other areas as directed/needed. 

• Perform additional duties as assigned. 

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over. 

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods. 

• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods. 

• May be required to work on or during evenings, weekends, and holidays.  

Qualifications: