Director, Business Program Manager – AI Acceleration

Role Summary

Microsoft is at the forefront of reshaping technology to deliver business outcomes for our customers and partners. We are on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, and we encourage teams and leaders to bring their best each day.

We are looking for a Director, Business Program Manager to drive business excellence, program manage operations across the AI Acceleration team. As part of the Innovation & Acceleration team within Commercial Solution Areas, this role will aim to accelerate customers’ AI transformation into value at speed and scale, showcasing Microsoft’s end-to-end platform.

The Business Program Manager plays a critical position responsible for managing, facilitating and streamlining our business rigors and execution, designing measures of impact and creating a ‘picture of success’ for all teams to execute against. Spanning org RoB orchestration to supporting Go to market strategy and enablement, and guiding leadership with actionable insights. The ideal candidate will have a strong background in business program management and analytics, a passion for continuous improvement, and the ability to lead through influence in a multi-country, matrix organization.

3 days / week in-office

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Strategic Business Operations

• Lead planning and execution of operational rhythms and governance models to ensure alignment with business priorities.

Business Performance Management

• Collaborate across the LT to buiild a picture of success across GTM, enablement lab and AI GBB, ensuring a deep level of excellence in our execution.

Executive Support

• Serve as a trusted advisor to the GM, providing strategic counsel on business priorities, resource allocation, and organizational health. Prepare executive briefings, business reviews, and storytelling assets that articulate impact and accelerate decision-making.

Cross-Functional Orchestration

• Align stakeholders across WSS, Marketing, Field, and Partner teams to drive unified execution of AI acceleration programs. Champion change management and adoption of AI-powered processes for operational efficiency.

Operational Excellence

• Establish frameworks to ensure seamless execution across teams to deliver business outcomes.

Other 

• Embody our culture and values.

Qualifications

Required/minimum qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• Proven ability to lead and deliver complex, cross-functional initiatives on a global scale.
• Exceptional communication skills, with the ability to convey ideas clearly and influence diverse stakeholders.
• Demonstrated experience operating within multi-country, matrixed organizations, effectively leading through influence rather than authority.
• Strong collaboration skills, partnering with business leaders and teams to identify process challenges and align on strategic goals.

Additional or preferred qualifications:

• Strong understanding of business process management
• Fami