Customer Service Representative (Student Assistant)

Classification Title:

STU AST CLERICAL & ADMIN

Job Description:

The Student Assistant within Housing and Residence Life Customer Service Representative, Housing Operations include:

• Serve as the initial point of contact for current residents, families, and guests answering incoming phone calls, responding to emails or assisting guests in the housing office resolving any questions or concerns 
• Represent Housing & Residence Life at university wide events to promote the on-campus living experience 
• Provide tours of on-campus living spaces to prospective residents, families, and visitors 
• Assist prospective and current students, families and guests with inquiries regarding different residential facilities, campus resources, and various university locations, and services 
• Respond to inquiries and promote campus life and the UF student experience
• Maintain and update area procedures, records, and materials 

 Expected Salary:

$13.00 per hour

Minimum Requirements:

This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Preferred Qualifications:

• Minimum of one year experience with retail or customer service in professional office setting 
• Extensive knowledge of the University of Florida 
• Strong interpersonal and communication skills 
• Excellent organizational skills, including multitasking, time management, attention to detail, and record keeping 
• Ability to work in a fast-paced environment and meet deadlines 
• Demonstrate professionalism, dependability, and ability to work as a member of a team 
• Experience with Microsoft Office applications (e.g. Outlook, Word, Excel, PowerPoint)

Special Instructions to Applicants:

• Must submit a résumé with application that includes all current student involvement, organizations, or current employment on campus.
• Must complete additional questions related to application before application deadline that are found here:  https://bit.ly/3pXh9xj
• This position may require shift times on weekends, holidays and during university breaks.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No