Senior Director, Clinical Operations

Posting Date

10/30/2025

4451 Parliament PlaceSuite T, Lanham, Maryland, 20706, United States of America

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

The Sr. Director, Clinical Services & Operations is responsible for setting the clinical strategy, driving high-quality outcomes and patient safety, and overseeing clinical education. This role works in alignment with the broader clinical strategy and elevates the strength of nursing/clinical services. The Sr. Director builds relationships with external clinical leaders and collaborates with internal departments to improve patient outcomes. This role leads the Group’s Clinical Landscape and strategic clinical alignment for outcomes, quality, and safety in partnership with the Group Vice President by proactively identifying issues in quality, safety, and outcomes, creating action and implementation plans.  This is a National clinical leader driving outcomes across 400+ locations in the midatlantic.

Location preference: Can be located anywhere in North Carolina, Kentucky, Virginia, Maryland, Delaware, Southeast Ohio.

Travel:

• Regional travel up to 50% of the time  

• Availability for evening and weekend work as needed  

• On-site presence in facilities 1-2 days per week 

Safety Response & Readiness 

• Drive accountability with the team to their core safety responsibilities, ensuring timely completion of Safety Snapshots. 

• Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE). 

Coaching & Talent Management 

• Coach MCS and DCS where underperforming or struggling with difficult relationships. 

• Create space for regular development conversations and advocate for TM growth opportunities/succession planning. 

• Engage with each Division Clinical Services team once a quarter, evaluating the culture of the division and meeting with DCS & MCS team. 

Sets Clinical Strategy for Group 

• Lead the Group’s clinical landscape and strategic alignment on outcomes, quality and safety in partnership with the GVP. 

• Identify and surface key drivers impacting patient time on therapy; help solve problems and remove barriers, ensure implementation, and progress. 

• Drive action planning and process execution for opportunity areas and outlier support with operations leaders and key partners 

• Report on division operations and clinical outcome trends to the leadership team and support creation and implementation of plans to improve trends. 

 

National Clinical Strategy Support 

• Act as a strategic field partner within the Sr. Director of Clinical Services team to provide feedback to atlas leaders and support components of the Clinical Strategy 

• Be a clinical voice on National forums to provide feedback, advocate for strong processes that enable field success. 

Driving Clinical Outlier Support 

• Orchestrate the right clinical actions across the Group, by supporting DCS and DVP in the prioritization of clinical focus. 

Required:  

​Bachelor’s degree in nursing or a related field. 

• Minimum of 6-8 years of experience in clinical services management. 

• Minimum of 8-10 years of clinical experience,