VP Casino & Retail Operations

As a key member of the executive leadership team, the VP Casino & Retail Operations provides strategic direction and operational oversight across all Cherokee-branded casino and retail properties. This position is responsible for ensuring financial performance, operational efficiency, and regulatory compliance while promoting CNE’s Big 6 operating standards. The VP plays a critical role in capital planning, new development initiatives, and long-term strategic growth to maintain market leadership and profitability.

• Lead and execute the annual business planning process for all Cherokee-branded casino and retail properties.
• Collaborate with senior leadership to develop and refine strategic and operational plans aligned with company goals.
• Direct property management teams to achieve financial, operational, and market share targets.
• Establish and enforce standards for operational excellence and superior guest service consistent with CNE’s Big 6 standards.
• Oversee capital investment planning and make recommendations to sustain and grow market share.
• Monitor financial performance, forecasts, and budgets; implement corrective actions as needed.
• Provide strategic leadership on new development, acquisitions, and integration opportunities.
• Ensure adherence to all regulatory, company, and tribal gaming commission requirements.
• Foster a culture of safety, compliance, and accountability across all properties.
• Stay informed on industry trends and economic factors affecting market performance.
• Lead, mentor, and develop property leaders to enhance decision-making and operational execution.

• Bachelor’s degree in Business, Hospitality, Accounting, Marketing, or related field required.
• Minimum of 15 years of progressive leadership experience in the gaming industry, including experience in tribal gaming operations; or an equivalent combination of education and experience.
• Proven success managing large-scale, multi-property operations with a focus on financial performance and guest experience.
• Exceptional strategic planning, leadership, and communication skills.
• Strong analytical and problem-solving abilities with the capacity to manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Must be able to obtain and maintain licensing from the appropriate gaming authority.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.