Jobs and Careers
AK
Network Operations Manager
AKIVA AIUnited Statesfull_timeVerifiedPosted 17 Apr 2026
💰 $160,000/yr($115,000/yr – $160,000/yr)
About the role
Benefits:
Employment Type: Contract (Full-Time)
About AKIVA
AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
Position Overview
AKIVA is seeking a Network Operations Manager to oversee all operational aspects of a statewide enterprise network services program — including NOC performance, monitoring, ticketing workflows, incident management, network and facility maintenance, and SLA compliance. The Network Operations Manager ensures the NOC and network operations function as a fully integrated, high-performance operational center running 24x7x365. AKIVA-provided AI-assisted event correlation, anomaly detection, and predictive alerting tools may be leveraged to accelerate incident response and continuous improvement.
Key Responsibilities
• Direct daily operations of the 24x7x365 Network Operations Center
• Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
• Maintain operational discipline, documentation accuracy, and real-time service visibility
• Supervise NOC staff, shift leads, analysts, and escalation resources; oversee NOC training programs, certification paths, and competency development
• Oversee monitoring coverage, alert accuracy, and event correlation; approve and enforce NOC SOPs, alerting rules, and ticketing workflows
• Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and the client for integrated response
• Lead response efforts for Priority 1 and Priority 2 incidents; facilitate incident bridges and coordinate restoration efforts
• Plan, coordinate, and execute scheduled maintenance activities; lead change management with proper approvals and testing
• Conduct Root Cause Analyses (RCAs) and implement permanent corrective actions to prevent recurrence
• Track and analyze network KPIs; maintain performance dashboards for internal and customer reporting; deliver operational reports and executive dashboards
• Implement process improvements and introduce tools/automation to enhance operational efficiency
Required Qualifications
• Bachelor's degree in computer science, information systems, or related field (equivalent work experience of five years may be substituted for a degree)
• At least 5 years of experience in network operations, monitoring, troubleshooting, and/or provisioning — including at least 2 years in a managerial or supervisory role
• Proven leadership of 24x7x365 enterprise-class operations
• Strong understanding of ITIL best practices, incident management, and service operations
• Technical background in monitoring, routing/switching, provisioning, firewall basics, and service assurance
• Full-time availability as dedicated Key Personnel; on-call during off-hours for escalations; must attend P1 and major incident bridges and operational reviews
• Must be authorized to work in the United States
Preferred Qualifications
• ITIL v4 Manager / Expert certification
• Cisco CCNP or Juniper JNCIP-level certification (or equivalent)
• Prior experience leading NOCs for state, federal, or large enterprise networks
• Hands-on experience with ServiceNow ITSM and modern network monitoring/observability platforms
• Familiarity with AI-assisted event correlation, anomaly detection, and predictive alerting tools
Tools, Technologies & Frameworks
Network Operations: 24x7x365 NOC leadership, incident management, change management, problem management | Frameworks: ITIL, ITSM | Systems: ServiceNow, monitoring/telemetry platforms | Technologies: routing/switching, firewall, provisioning, service assurance | Reporting: Incident Reports, Bi-Weekly Network Performance and M
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Donation matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Employment Type: Contract (Full-Time)
About AKIVA
AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
Position Overview
AKIVA is seeking a Network Operations Manager to oversee all operational aspects of a statewide enterprise network services program — including NOC performance, monitoring, ticketing workflows, incident management, network and facility maintenance, and SLA compliance. The Network Operations Manager ensures the NOC and network operations function as a fully integrated, high-performance operational center running 24x7x365. AKIVA-provided AI-assisted event correlation, anomaly detection, and predictive alerting tools may be leveraged to accelerate incident response and continuous improvement.
Key Responsibilities
• Direct daily operations of the 24x7x365 Network Operations Center
• Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
• Maintain operational discipline, documentation accuracy, and real-time service visibility
• Supervise NOC staff, shift leads, analysts, and escalation resources; oversee NOC training programs, certification paths, and competency development
• Oversee monitoring coverage, alert accuracy, and event correlation; approve and enforce NOC SOPs, alerting rules, and ticketing workflows
• Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and the client for integrated response
• Lead response efforts for Priority 1 and Priority 2 incidents; facilitate incident bridges and coordinate restoration efforts
• Plan, coordinate, and execute scheduled maintenance activities; lead change management with proper approvals and testing
• Conduct Root Cause Analyses (RCAs) and implement permanent corrective actions to prevent recurrence
• Track and analyze network KPIs; maintain performance dashboards for internal and customer reporting; deliver operational reports and executive dashboards
• Implement process improvements and introduce tools/automation to enhance operational efficiency
Required Qualifications
• Bachelor's degree in computer science, information systems, or related field (equivalent work experience of five years may be substituted for a degree)
• At least 5 years of experience in network operations, monitoring, troubleshooting, and/or provisioning — including at least 2 years in a managerial or supervisory role
• Proven leadership of 24x7x365 enterprise-class operations
• Strong understanding of ITIL best practices, incident management, and service operations
• Technical background in monitoring, routing/switching, provisioning, firewall basics, and service assurance
• Full-time availability as dedicated Key Personnel; on-call during off-hours for escalations; must attend P1 and major incident bridges and operational reviews
• Must be authorized to work in the United States
Preferred Qualifications
• ITIL v4 Manager / Expert certification
• Cisco CCNP or Juniper JNCIP-level certification (or equivalent)
• Prior experience leading NOCs for state, federal, or large enterprise networks
• Hands-on experience with ServiceNow ITSM and modern network monitoring/observability platforms
• Familiarity with AI-assisted event correlation, anomaly detection, and predictive alerting tools
Tools, Technologies & Frameworks
Network Operations: 24x7x365 NOC leadership, incident management, change management, problem management | Frameworks: ITIL, ITSM | Systems: ServiceNow, monitoring/telemetry platforms | Technologies: routing/switching, firewall, provisioning, service assurance | Reporting: Incident Reports, Bi-Weekly Network Performance and M
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