Assistant Community Manager (51465)

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary: 

• The Assistant Community Manager is responsible for assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager’s absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner.   

Essential Job Functions:

• Assists with daily and month-end reporting, including accurate reporting on resident ledgers.   
• Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.   
• Post notices to vacate and other community communication as needed. 
• Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).   
• Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.   
• Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages. 
• Assist in hiring and training of new team members as needed.   
• Monitors resident satisfaction through various methods of communication.   
• Develops and maintains knowledge of the property and competitors in the area.   
• Oversees property operations and staff in the Community Manager’s absence.   
• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.   
• Responsible for posting all charges to resident and non-current resident accounts. 
• Complete pre and post-move-out inspections to assess for damages.