Family Services Assistant

Recruiting Opportunity Closes:  12.03.2024

Hourly Wage:  $20.50

Hours Per Week:  40

Status:  Non-Exempt / Full Time

Number of Positions:  1

Department:  Social Services

Position Title:  Family Services Assistant

 

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application.

To apply online go to:    Family Services Assistant

To apply in person go to 541 NE Dekalb Ave., Bend, OR 97701.  Complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Capt. Maria Pineda Ibarra at maria.pineda.ibarra@usw.salvationarmy.org or call (541) 389-8888 Ext 201. Capt. Pineda Ibarra is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Education and Work Experience:
1. Education: High school diploma or GED
2. Work/Professional Experience: A minimum of one year’s office, clerical, or administrative support in social service or customer service-related jobs.

Scope of Position: The Family Services Assistant provides direct or referral services to meet family and individual needs. The scope of service provided is determined by the corps’ social services program. The Family Services Assistant communicates with persons seeking assistance in person or by telephone, assesses stated needs to render available aid, performs light data entry and clerical tasks, creates records, and files, and keeps work areas organized and supplied.

Knowledge, Skills, and Abilities:
Knowledge required: use a computer effectively and efficiently in the working environment; use standard office machines (e.g., fax, copier, multi-line telephone, keyboard); use standard office practices and procedures; read, write, and speak the English language to express ideas and communicate effectively.

Skill required: type 25 wpm; perform data entry using database program, to use Microsoft software (Outlook and Word) to correctly create basic documents (notes, memos, emails) and reports; use basic math (add, subtract, multiply, divide); establish effective working relationships; attention to detail, operate a motor vehicle.

Ability required: interact with individuals using generally accepted business behaviors and standards; use interpersonal skills to deal effectively with others in favorable and unfavorable situations: train, plan, and direct the work of others (usually volunteers); organize, prioritize, plan work own tasks, and multitask, i.e., change work focus or respond to change of conditions and interruptions in workflow); learn new systems and procedures.

Licenses and Certifications:
Driver’s
Food Handler
First Aid/CPR

Essential Duties and Responsibilities:

Answer telephone. Check voicemail regularly. Route phone calls or take and deliver messages. Return phone calls as needed in relation to job duties.

Greet, screen, and direct clients, visitors, and guests.

Know and follow the policies, and procedures of existing programs.

Interview and assess requests for assistance to determine the type of assistance to be provided. Provide direct assistance to meet requests that are within the scope of the Social Services programs. Refer clients to other resources available in the community.

Refer clients to corps officer for pastoral contact if client requests.

Prepare designated quantities of food and personal items for distribution as needed. Alternatively, help clients make their food and personal item selections in the food pantry.

Take inventory of goods on hand as needed. Make an order or inform the appropriate person of the need for replenishing supplies.

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