Clinical Support Specialist Supervisor

Description

Days Off: Saturday, Sunday

Shift: Office Day 

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The supervisor performs all duties of the Clinical Support Specialist, working with the Project Manager, Project Assistant, Residential Counselor Supervisor, Residential Counselors, community case managers and other outside provider agencies to provide and coordinate clinical services for program residents. In addition, the CSS Supervisor provides direct supervision of the Clinical Support Specialists and Housing Stabilization Specialist (if applicable) and clinical oversight of the services clients receive. The supervisor works with the Project Manager and other administrative/management staff on overall program and agency operational needs. 

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide direct supervision to Clinical Support Specialists and Housing Stabilization Specialist (if applicable) in their casework and other duties. 
• Oversee documentation standards related to quality and frequency 
• In conjunction with Project Manager, hire and orient Clinical Support Specialists and Housing Stabilization Specialists 
• Provide on-site service coordination for program residents by carrying a small caseload. 
• Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations. 
• Facilitate engagement of residents through creative, resourceful strategies that build trust and confidence. 
• Meet with each resident and any attached community case manager to develop an Integrated Service Plan outlining goals and strategies to ensure housing success. 
• Facilitate connections with outside case management, as appropriate for residents. 
• Maintain contact with community case managers to resolve crises and monitor progress as defined in the Integrated Service Plan; regularly update each resident's progress in their service file. 
• Assist in the management of building operations as needed. 
• Intervene in crises and assist with building rule enforcement as necessary. 
• Assist with other property management functions as assigned. 
• Chart significant events involving residents in a daily log; read log daily. 
• Interact with residents in the general milieu of program common areas; publicize service availability. 
• Assist residents in the formation of interest groups or therapeutic support groups; facilitate when appropriate. 
• Plan outings and on-site activities to improve resident skills in activities of daily living and to increase the level of meaningful activity in their lives. 
• Work with residents and other staff to identify needs for additional on-site services, groups and activities.   
• Assist with coordination of meal program. 
• Facilitate community meetings. 
• Participate in staff meetings and trainings. 
• Other duties as assigned.   

Requirements

MINIMUM QUALIFICATIONS:

• Bachelors degree relevant to social services or management. Demonstrated ability to supervise or lead teams in a fast paced, complex, social service or other programming may substitute for degree requirement. See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or leadership experience  
• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or ability t