Apprentice - Client Service Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Apprentice - Client Service Analyst

What does a successful Client Service Advisor (CSA) at Fiserv ISO Partner Solutions do?

The Client Service Advisor (CSA) provides consultation and recommendations on system, product and industry related items for an assigned portfolio of ISO partners.   You are a trusted advisor, consultant, and industry expert responsible for managing your client’s daily service, operational and business needs.   You develop a deep understanding of your client’s portfolio goals and objectives and are the primary liaison between the Client and Fiserv.   You work with key decision makers at the client’s organization (ranging from C-Level to front line managers).  You inform and interact with Fiserv leadership on overall client relationship health where appropriate.  You leverage all necessary Fiserv company resources to support and resolve your client’s service, product, and operational needs.  Your effort will drive client growth, profitability, and improve client satisfaction.

You serve as the first point of escalation for the client and manages / controls liability related items.  You drive client issue resolution by partnering with internal support areas and operational/shared services support teams (e.g., Credit, Risk, Disputes, Compliance, Finance, Legal, etc.).   

What you will do:

• Manage all ISO inquiries and request for service, product, and industry support
• Effectively analyze, navigate, and trouble shoot client issues for problem resolution 
• Become expert on all Fiserv products, services and tools that benefit client growth
• Communicate enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience and research
• Understand and translate technical information into business terms for clients and business information into technical language for IT or Product areas
• Collaborate with Finance, Product and all Shared Services to ensure business issues are understood
• Provide strategic support/input for product development and operation needs
• Demonstrates subject matter expertise for key Fiserv products
• Work with management to create an environment that promotes teamwork and cross functional partnerships at all levels

Backend Platforms Supported:

North North Chase/Paymentech Omaha

Client Types (Processing on all platforms)

• Retail – Fiserv owns the risk.  MPA is Fiserv’s. 
• Wholesale – ISO owns the risk.  ISO is party to the MPA.  Utilize clearing bank provided by Fiserv. Fiserv has some oversight and second concurrence on merchants.
• FSP – ISO owns the risk and all aspects of operations for their book of business.  Typically, ISO brings their own clearing bank.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without rega