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Operational Excellence Improvement Manager - CGS

BlueCross BlueShield of South Carolina
United Statesfull_timeVerifiedPosted 19 Dec 2024

About the role


Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!


Description
 

Job Purpose:

Responsible for leading and managing staff responsible for organizational projects and initiatives to include: project management, strategic planning, quality assurance (QA), quality management system (QMS), lean continual improvement, and reporting.

Logistics:

This position is full-time (40 hours/week) Monday – Friday and will be onsite at One Century Plaza in Nashville, TN, with a remote/flexible work arrangement in place.

What You’ll Do:

  • Oversees staff responsible for project management, strategic planning, lean continuous improvement program, and reporting activities for the organization.
  • Provides oversight and direction to project managers and project teams, including the development of project plans, risk management plans and project documentation.
  • Oversees the execution of various project and initiative plans, including monitoring and control of resources, delivery timelines, and budgeted costs.
  • Partners with senior leadership to deploy and implement annual strategic planning activities across the organization and on schedule.
  • Oversees multiple quality improvement teams/functions, including the staff responsible for the Quality Assurance (QA) program which provides accurate and timely data in assessing operations performance.
  • Maintains the organization’s Quality Management System (QMS) to meet accreditation standards and drive continuous operational efficiencies.
  • Utilizes quality trends and results to initiate improvement opportunities.
  • Assists with external organizations conducting audits.
  • Assists in development of quality assurance plans for new business contracts and proposals.
  • Partners with internal customers to define business goals, recommend effective strategies and services, and execute on the activities required to successfully meet those goals.
  • Identify items that impact the scope, budget, risk and resources of various work efforts to assess the impact of project plans and resources on operational processes.
  • Research best practices, gather and analyze data both proactively and as requested to facilitate improvement outcomes.
  • Utilizes expertise and knowledge to identify/recommend appropriate improvement solutions and drive best practice sharing across the organization.
  • Directs and monitors budget activities.        

To Qualify for This Position, You’ll Need:

Required Education:

  • A Bachelor's degree OR 4 years of job-related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree is required).

Required Work Experience:

  • 7 years of experienc

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Company

BlueCross BlueShield of South Carolina

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