Sales Enablement Specialist, Customer Success, Legal

We are seeking a dynamic and motivated Customer Success Sales Enablement Specialist to join our team supporting the Legal Segment. In this role, you will be responsible for equipping our sales and customer success teams with the tools, resources, and knowledge they need to effectively engage with customers and drive success. You will work closely with cross-functional teams to develop and implement strategies that enhance sales productivity and improve customer satisfaction.

The Customer Success Sales Enablement Specialist will work closely with Customer Success leadership to define training initiatives and provide performance coaching to a dedicated group of customer success professionals in the Legal Segment.

About the Role

In this opportunity as a Sales Enablement Specialist, you will provide:

• Training and Development: Design and deliver training programs to enhance the skills and knowledge of the Legal segment customer success teams. This includes onboarding new team members and providing ongoing training to ensure alignment with company goals and customer needs.

  • Delivers multi-modal training to Legal sales and customer success employees.

  •  Facilitates, coordinates and create the training content for both new hire and experienced customer success employees. The training is designed and delivered with the specific intent of increasing job capabilities and customer success performance.

  • Develops and delivers on-going training programs to ensure the Legal customer success teams are kept current on all products and competitive developments.

  • Strategically partners with aligned business unit and stakeholders to ensure training needs are met.

• Resource Management: Collaborate cross functionally to develop and manage sales enablement materials, such as playbooks, presentations, and case studies Ensure all resources are up-to-date and easily accessible to the teams.

• Sales Process Optimization: Collaborate with sales and CS leadership to identify areas for process improvement and implement strategies to increase efficiency and effectiveness of CS teams.

• Customer Insights: Gather and analyze customer feedback and data to provide insights that drive strategy and decision-making. Share these insights with the sales and customer success teams to enhance customer interactions.

• Cross-Functional Collaboration: Work closely with marketing, product, and other departments to ensure alignment and integration of customer success initiatives across the organization.

• Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of sales enablement initiatives. Provide regular reports and recommendations for improvement.

• Technology and Tools: Evaluate and implement sales enablement tools and technologies to streamline processes and enhance team productivity.

About You

You are a fit for the role of Sales Enablement Specialist if you have:

• Bachelor’s degree in Business, Marketing, Communications, or related field.

• 3+ years of experience in sales enablement, customer success, or a related role.

• Excellent communication and presentation skills.

• Strong interpersonal skills to build relationships with key stakeholders and sales teams.

• Some curriculum design skills.

• Experience with sales processes, methodologies and customer success strategies

• Experience with CRMs and LMS can be helpful (e.g. Salesforce, Gainsight).

• Delivers training to sales and/or account management employees using classroom, live online and e-learning.

• Facilitates, coordinates and create the training content for both new hire and experienced sales and/or account management employees. The training is designed and delivered with the specific intent of increasing job capabilities and sales performance.

• Develops and delivers on-going training programs to ensure sales and account management employees are kept current on all products and competitive developments.

• Strategically partners with aligned business unit and stakeholders to ensure training needs are met.

• Ability to work collaboratively across teams and departments.

• Analytical mindset with the ability to interpret data and provide actionable insights.

• Self-motivated with a strong sense of initiative and the ability to manage multiple projects simultaneously.

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