Associate Commissioner

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $185,000.00 – $195,000.00

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE STAFF ANALYST.

CANDIDATES WHO ARE PERMANENT IN THE TITLE OF ADMINISTRARTIVE CONTRACT MANAGER, ADMINISTRATIVE PROJECT MANAGER, ADMINSTRATIVE MANAGER AND ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES ARE ALSO ENCOURAGED TO APPLY.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions. The Division of Administration (Admin) employs approximately 463 public employees. Admin manages a Personnel Services (PS) Budget of approximately $30.4M and an Other Than Personnel Services (OTPS) Budget (OTPS) of $140M. It provides services including building maintenance, real estate, design, construction management, facilities and custodial services, occupational safety and health, operational support, security, transportation, and print production.

ACS seeks an outstanding candidate to serve as the Associate Commissioner for Facilities Operations to provides executive leadership for the agency’s comprehensive portfolio of facilities, encompassing borough-based administrative offices and congregate care environments. In partnership with the Real Estate, Design and Construction Management team, this role ensures that all facilities operate safely, efficiently and with utmost cleanliness and utility, reflecting City standards, the agency’s mission, and best practices for children, youth and family serving environments
Under the direction of the Deputy Commissioner, the Associate Commissioner will be responsible for overseeing the Facilities Helpdesk and associated team of support including but not limited to custodians, laborers, and painters driving operational excellence through proactive management, data-informed decision-making, and a strong focus on customer service, responsiveness, and communication. This selected candidate will establish and uphold performance metrics, promote cross-functional collaboration, and advance a culture of continuous improvement.

Responsibilities of the position include:

- Oversee daily operations of custodial, laborer, painter and helpdesk functions across multiple administrative properties and congregate care facilities, ensuring consistent, high-quality service delivery.
- Lead helpdesk performance management by analyzing service tickets and trends, prioritizing and assigning resources effectively, and developing strategies to improve response times, communication, and customer satisfaction.
- Implement operational standards and service protocols that reinforce safety, cleanliness, efficiency, and professional excellence across all facilities.
- Develop and monitor performance dashboards and key metrics to track service delivery, identify recurring issues, and drive data-based improvements to operations and customer engagement.
- Oversee the Quality Assurance program, including site inspections, condition assessments, and corrective action plans, ensuring ongoing compliance and continuous operational improvement.
- Foster strong communication and collaboration with internal stakeholders, program leadership, and external partners to ensure facility needs are clearly understood and effectively addressed.
- Coordinate fiscal and administrative functions, including staffing, budget management, inventory control, and procurement of equipment, supplies, and vendor services that support efficient facility operations.
- Champion continuous improvement through process evaluation, staff development, and innovation in service delivery and customer support systems.


ADDITIONAL INFORMATION:

*ALTHOUGH THE SELECTED CANDIDATE WILL BE ASSIGNED TO 66 JOHN STREET, MANHATTAN, THE SELECTED CANDIDATE WILL BE EXPECTED TO OPERATE OUT OF VARIOUS LOCATIONS AS PART OF A CONSISTENT ROTATION OF SUPPORT INCLUDING ACS HEADQUARTERS, NICHOLAS SCOPETTA CHILDREN’S CENTER AND FOSTER AVENUE WAREHOUSE.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

- Please go to www.cityjo