Director, Quality and Compliance

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. 

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. 

About the Role

As our Director of Quality and Compliance, you will lead the strategy, implementation, and oversight of our organization’s quality assurance and regulatory compliance programs.  You will collaborate with the Global Sourcing and Product Development teams and ensure Lovesac operations meet the highest standards of excellence, adhere to all relevant industry standards, and drive a culture of continuous improvement across teams and functions.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.  Candidates must fully reside in the United States at all times during employment and should have the ability to travel both domestically and internationally to visit vendors, suppliers and manufacturing warehouses.

What You’ll Do

Quality Assurance & Product Oversight

• Ensure all furniture products meet regulatory and internal standards for safety, durability, materials, and craftsmanship (e.g., ASTM, CPSC, Prop 65, CARB).
• Oversee quality and compliance throughout the product lifecycle — from development and sourcing through production and delivery.
• Develop and implement a comprehensive quality management system to ensure compliance with regulatory requirements and industry best practices.
• Oversee the administration and ongoing management of the Quality Management System (QMS) including documentation, process control, and record-keeping. 
• Monitor product returns, damage claims, and warranty issues to identify root causes and implement corrective actions.
• Establish and maintain quality KPIs to track performance and customer satisfaction across categories and channels.
• Identify opportunities for process and product improvement through root cause analysis, data analysis, and corrective/preventive actions. 
• Monitor key performance indicators (KPIs) and other quality metrics to track performance and drive improvements.   Publish findings on a monthly/quarterly and ad hoc basis. 
• Leverage Lean Six Sigma and other industry best practices to enhance operational efficiency and product quality.

Vendor Compliance & Manufacturing Standards

• Successfully vet and onboard new vendors/mills on quality and compliance SOPs as identified by the vendor manual and industry standards. 
• Supervise inspectors, technicians and other staff and provide guidance and feedback.
• Develop and manage supplier quality programs, including supplier qualification, receiving inspection, and first article inspection in accordance with industry standards 
• Drive supplier performance improvements through data analysis, corrective action plans (CAPs), and continuous improvement initiatives. 
• Develop and manage vendor compliance programs to ensure suppliers meet company expectations related to quality, safety, and ethical sourcing.
• Conduct regular factory and supply chain audits domestically and internationally to verify compliance with product specifications and labor standards.
• Partner with the so