Senior Customer Development Manager (Remote - East Coast or Central Time Zones)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

POSITION OVERVIEW:

The Senior Customer Development Manager is responsible for the functional management, leadership, and empowering the execution of all sales related activities for the assigned Distrbutors which impact retailers across the total business. The individual will support the team with Nestle’s Co. systems (Osprey) and with customers systems.  This role requires strong cross-functional leadership, strategic thinking, and the ability to operate effectively in a fast-moving, matrixed environment. Success is driven by proactive problem solving, disciplined execution, and the ability to translate data into clear, actionable customer strategies.

This role includes responsibility for people leadership, coaching, and development, fostering a high‑performance culture aligned with company values. The Senior Manager is expected to lead by example, build capability across the team, and contribute to talent development and succession planning while delivering business results.

KEY RESPONSIBILITIES:

• Lead, coach, and develop direct reports through clear goal setting, ongoing performance feedback, and regular development conversations.
• Support talent development through onboarding, training, performance management, and career planning in alignment with company frameworks.
• Provide leadership and direction within a matrixed organization, influencing cross‑functional partners and project teams to achieve shared objectives.
• Serve as a role model for collaboration, accountability, and continuous improvement across the broader Customer Development team.
• Lead and oversee distributor partnerships (e.g., KeHE, UNFI) in alignment with retailer strategy, including joint planning, issue resolution, and performance optimization across distribution, inventory & execution. 
• Lead and empower cross-functional collaboration across Customer Strategy, Finance, Supply Chain, Customer Service, and Marketing to deliver aligned customer plans, resolve constraints, and achieve shared success.
• Detailed understanding of the Customers go-to-market model including Category Management strategy.
• Execute our brand and category growth strategy that aligns with the customer.
• Identify new opportunities for growth; develop and implement strategic growth plans aligned with corporate goals.
• Serve as a role model for collaboration, accountability, and continuous improvement across the broader Customer Development team.
• Educate our business partners on our products, retail goals, and measurement of success.
• Translate syndicated data, customer insights, and internal analytics into clear, compelling narratives that inform strategy and influence customer decisions.
• Develop executive-ready presentations and recommendations tailored to different customers and internal audiences.
• Navigate ambiguity and changing priorities with a solutions-oriented mindset, proactively identifying risks and proposing paths forward.
• Continuously improve processes, tools, and ways of working to increase efficiency, clarity, and impact.
• Responsible for Trade Investment Management (Osprey) system inputs, trade fund management, direct sales forecasting and projection activities for the company. 
• Lead and empower strong Trade management/budget processing and an efficiency that focus on a strong ROI.