Housekeeping Supervisor

Description

1. Administration

Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when

reporting to office at end of shift.

Open and close the department in the absence of the Executive Housekeeper including assignment of room

boards, keys, and any other opening and closing requirements.

Take all incoming housekeeping calls and respond the guest’s needs.

Perform inventories of supplies and order for par levels

Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.

Report all items in need of repair to supervisor and maintain equipment used in work.

Protect guest safety and well-being; be courteous to all guests and co-workers.

Ability to accurately use various office software.

Work overtime as needed.

2. Support

Must have a comprehensive knowledge of the English language to effectively communicate with guests,

associates, and vendors.

Ability to accurately report information.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

3. Personal Effectiveness

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

Understands and communicates the StepStone Mission and Core values.

Expresses ideas and conveys information clearly, effectively, and professionally.

Actively listens to others.

Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.

Additional responsibilities specific to you are:

Must have a comprehensive knowledge of all hotel departments and functions.

Must have good mathematical and computer skills.

High school education and relevant training and experience required. Additional education preferred.

CPR and first aid training preferred.

Additional language ability preferred.

Requirements

5. These are required of every associate.

Minimum lifting of 20 pounds.

Pushing, bending, stooping, upward reaching, manual dexterity.

Hearing, writing, typing.

Minimum pulling of 20 pounds.

Other duties may be assigned.