Graduate Assistant-Library

Job Description Summary

The library Graduate Assistant (GA) reports to the University Librarian. This part time position in the library primarily covers weekends and evening hours by provide assistance in circulation; checking books in and out, checking and monitoring of undergraduate student workers’ work quality when shelving, making security rounds, reporting library physical plant issues to the circulation supervisor, such as an out of service printer, a plugged up toilet, a burned out light bulb, etc. and completing other duties as assigned. The GA is also responsible for providing some basic direct one-on-one peer support for locating and using library materials, databases, and other resources when library faculty are unavailable. Nights and weekends are required part of schedule. The ability to foster a sense of belonging, responsibility and respect in FWS team members and regular visitors is very important. With the advent of a high school program in the library, the Graduate Assistant will be a vital resource for students attending this program and using the study hall time in the library. Creating a welcoming atmosphere, and supportive environment for students attending this program as well as our undergraduate and graduate students is critical.

Job Description

Duties and Tasks:

• Assisting with opening and/or closing the building as determined by the work schedule
• Greeting visitors and students while working in the circulation area, and in other parts of the building
• Building relationships with undergraduate, graduate students
• Fostering a sense of responsibility and respect in visitors, and FWS team members
• Setting a positive example in attendance, respect and responsibility
• Planning and implementing student-centered events on a weekly basis
• Tracking attendance at events, debriefing and determining new means of student engagement
• Posting to the library’s Social Media regularly to advertise the library and events held at the library, building connections with the student body, faculty and staff
• Tracking data for the library’s social media accounts
• Monitoring the quality and quantity of FWS student employee attendance and work, providing feedback, guidance and notifying the Staff Coordinator and the ILL Assistant of attendance or work task issues as they arise.
• Regular and repeated training of FWS employees to maintain high standards of excellence concerning customer service, hospitality, phone etiquette, email etiquette, in person behavior, and database searching
• Connecting students with faculty librarians; assisting students and faculty in person and over the phone as needed using best practices in customer service
• Assisting with troubleshooting of problems with computers and printers
• Staffing various customer service touch points in the library as needed
• Monitoring of the building for safety and security.
• Creating displays and bulletin boards, overseeing FWs employees for creativity and timeliness of these displays.
• Inputting records in Excel of items donated or shelved and signing off on accuracy
• Inventory of physical materials as assigned
• Shelving of materials, monitoring of FWS students work quality and output
• Accurate reporting of attendance and absences of student workers
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

            Knowledge:

• Understanding of excellent customer service
• Demonstrated ability to teach email, phone and in-person etiquette
• Demonstrated ability to instill respect and responsibility in team members
• Proficiency in monitoring ones own and other employees attendance, work output, customer services skills
• Proficiency with office equipment, including telephones, copy machines, and fax machines
• Familiarity with library resources, services and databases
• Proficiency in assisting patrons in the library and on the phone
• Proficiency with written English, social Media tools, and communication
• Demonstrated knowledge of Zotero, EndNote, Mendeley or other citations applications
• Demonstrated ability to assist patrons with citations
• Demonstrated ability to create and use data to support the mission of the library

Skills:

• A high level of customer service skill in person and over the phone
• Comfortable providing guidance and oversight of other student workers (undergraduate)
• Completion of task lists, accurate record keeping and follow-up required
• Able to use Library of Congress   for reshelving of materials and checking on FWs employees shelving
• Comfortable using library databases to locate academi