Centralized Operations Virtual Care Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”________________________________________
The Centralized Operations Virtual Care Manager oversees the coordination of and operational supports for virtual care, including synchronous and asynchronous remote care. The incumbent will provide direct and indirect support to clinical leaders and Health Center teams to maximize virtual care options for PPGP patients. This position will oversee affiliate-wide scheduling, workflows, and performance metrics for virtual care and will partner with the PPGP Learning and Development team to support organizational  orientation and training related to virtual care for new and current staff to ensure medical practice for all PPGP services are consistent with protocols, Medical Standards and Guidelines, State & Federal laws, and PPGP operations manual.

*13 paid holidays per year. No eligibility period. Full pay for the upcoming holiday week beginning on December 24th.  

Essential Duties and Responsibilities

• Manages PP Direct and the telehealth departments which include daily telehealth operations and coordinating virtual patient service workflows.

• Collaborates with technology teams supporting PP Direct, telehealth systems and online appointment scheduling 

• Prepares operational reports and performance updates related to telehealth provision 

• Creates PP Direct schedules in coordination with the associate medical director and centralized operation director. 

• Defines and implements a process for health center closures to ensure patients are supported by virtual care when possible or re-scheduled efficiently. 

• The incumbent performs a number of responsibilities that enable accurate virtual care billing which includes monitoring Epic telehealth work queues and partnering with health center managers and providers to resolve issues 

• Performs telehealth audits and communicates findings to HCMs and providers for resolution. 

• Monitors and shares data from patient experience surveys with HCM’s and telehealth providers