Jobs and Careers
PL
Customer Service Representative
Planned Parenthood Association of UtahSalt Lake City, United Statesfull_timeVerifiedPosted 27 Feb 2024
💰 $35,000/yr
About the role
WHO WE ARE
Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in eight health centers across the state.
At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.
ABOUT THIS POSITION
The call center hours are Monday through Friday, 8:30-6.
This position will work 40 hours a week from 9:30 AM - 5:30 PM Monday - Friday.
This position is full-time and pays $17.50 per hour and does includes benefits such as medical, dental, vision, short/long term disability, PTO. holiday pay, 4% retirement match, and EAP.
Customer Relations Representatives work in a small team of four to schedule appointments and provide initial contact and assistance for clients regarding PPAU services, test results, payment options, hours, locations and other inquiries. They build good will for and create a favorable image of the agency through the positive manner in which calls are handled.
We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
The pay for this position is $17.50 an hour.
Here is a snapshot of the benefits we provide:- Affordable medical and dental benefits. - Voluntary Vision, Accident and Identity Protection benefits- Company paid basic life insurance.- Company paid short term and long term disability coverage.- 403(b) and Roth plan with 4% employer match.- Generous PTO- 10 paid holidays- Free subscription to CALM- 8 weeks 100% paid parental leave after one year of service- Unlimited access to the EAP (Employee Assistants Plan)- A caring and empowering workplace culture! As a mission-driven agency, PPAU is not only hyper aware of but also deeply invested in putting people first. We welcome, embrace and celebrate all people regardless of gender, gender-identity, age, race, disability, nationality, ethnicity, faith, or sexual orientation.
No matter what experience you have reproductive rights we encourage you to apply. At PPAU we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and diversity are necessary for success.
Show us how your experiences have shaped you and how you can contribute to PPAU in our mission to provide access to high-quality inclusive and comprehensive sexual and reproductive health care services to all people — with respect and compassion;. We can’t wait for you to share with us your personal story!
WHY WORK AT PPAU?
In addition to competitive wages and a com
Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in eight health centers across the state.
At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.
ABOUT THIS POSITION
The call center hours are Monday through Friday, 8:30-6.
This position will work 40 hours a week from 9:30 AM - 5:30 PM Monday - Friday.
This position is full-time and pays $17.50 per hour and does includes benefits such as medical, dental, vision, short/long term disability, PTO. holiday pay, 4% retirement match, and EAP.
Customer Relations Representatives work in a small team of four to schedule appointments and provide initial contact and assistance for clients regarding PPAU services, test results, payment options, hours, locations and other inquiries. They build good will for and create a favorable image of the agency through the positive manner in which calls are handled.
We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
Job Duties:
- Answer phones for multiple sites and respond to client requests/inquiries.
- Respond to clients/patients basic questions and resolve issues using agency resources in accordance with agency protocol.
- Transfer calls to appropriate staff and/or departments.
- Schedule appointments according to agency protocol.
- Complete all audits, data entry, etc., as assigned
- Handle patient/client complaints according to agency protocol.
- Apply listening skills, empathy and rapport to accurately assess caller’s inquiries and service needs.
- Respond effectively and appropriately to difficult or angry callers in accordance with agency protocol.
- Provide lab results and accurately document results according to agency protocol.
- Recognize, document and alert the supervisor to any customer call trends.
- Manage high volume of calls on a daily basis and prioritize any required follow-through.
- Assist in identifying issues and trends and make recommendations to help improve overall customer service experience.
- Assists with administrative work such as mail distribution, assisting vendors, accepting packages, etc.
Qualifications:
- High school diploma or equivalent.
- Minimum of one year customer service or related experience.
- Bilingual English/Spanish preferred
- Must provide proof of COVID-19 vaccination, or provide a medial and/or religious exemption.
The pay for this position is $17.50 an hour.
Here is a snapshot of the benefits we provide:- Affordable medical and dental benefits. - Voluntary Vision, Accident and Identity Protection benefits- Company paid basic life insurance.- Company paid short term and long term disability coverage.- 403(b) and Roth plan with 4% employer match.- Generous PTO- 10 paid holidays- Free subscription to CALM- 8 weeks 100% paid parental leave after one year of service- Unlimited access to the EAP (Employee Assistants Plan)- A caring and empowering workplace culture! As a mission-driven agency, PPAU is not only hyper aware of but also deeply invested in putting people first. We welcome, embrace and celebrate all people regardless of gender, gender-identity, age, race, disability, nationality, ethnicity, faith, or sexual orientation.
No matter what experience you have reproductive rights we encourage you to apply. At PPAU we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and diversity are necessary for success.
Show us how your experiences have shaped you and how you can contribute to PPAU in our mission to provide access to high-quality inclusive and comprehensive sexual and reproductive health care services to all people — with respect and compassion;. We can’t wait for you to share with us your personal story!
WHY WORK AT PPAU?
In addition to competitive wages and a com
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s